- It Was Not a Security Breach: "RIM doesn’t believe issue is result of hacking or other security breach.... We’ve seen no evidence to believe this is the case," officials at RIM said.
- Emails Will Not Be Dropped: David Yach, CTO for RIM's software explained: "All of the e-mail will be delivered. We will not be dropping any e-mail messages." So don't buy anyone's excuse that they lost your email.
- Don't Bother RIM with Angry Messages: "Our priority is to get the service up and running because that is what is going to make our customers happy," said a spokeswoman for RIM
- Refunds for the poor service: "I don’t have an answer right now. Focus is on restoring service," Yach said.
There you have it, a RIM explanation and possibly the best iPhone 4S commercial yet.
*Update: According to an AP report this morning, BlackBerry service has "buzzed back to life" in parts of Europe, India, Middle East and Africa.
This article is from the archive of our partner The Wire.