Technology

The Top E-Commerce Fears

By Chris Good
Saved Stories
Given the proliferation of identity theft and Internet scams, handing one's credit card information over to even a known and trusted online store can mean a moment of panic.

But people have different reasons to be afraid, and the consumer protection advocates at SiteJabber have put together a list of the top fears associated with e-commerce, along with some stats on e-commerce fraud (it climbed steadily from $1.5 billion in lost sales in 2000 to $4 billion in 2008, and it fell to $3.3 billion in 2009).

Here are the top e-commerce fears, according to SiteJabber. The information comes from a variety of sources, including the Census Bureau and the Pew Internet & American Life Project Survey:

    • Fear of credit card information being stolen
    • "It's not a 'real' store"
    • "I can't tell what the product is really like"
    • Needing help from a salesperson
    • "You'll sell my information"
    • Not being able to track orders
    • "If I don't like it, I'll be stuck with it"

See the full infographic at SiteJabber.