A Blind User's Profound Review of the iPhone
Editor's Note: This review of the iPhone will probably be the deepest you'll ever read. Austin Seraphin is legally blind, though he can some light and color. He believes the device is the future of accessibility for the visually impaired. The powerful story he tells here explains why.
When I got an iPhone, my life changed forever. I consider it the greatest thing to happen to the blind for a very long time, possibly ever. It offers unparalleled access to properly made applications, and changed my life in twenty-four hours.
When I first heard that Apple would release a touchpad cell phone with VoiceOver, the screen reading software used by Macs, I scoffed. The blind have gotten so used to lofty promises of a dream platform, only to receive some slapped together set of software with a minimally functional screen reader running on overpriced hardware which can't take a beating. I figured that Apple just wanted to get some good PR -- after all, how could a blind person even use a touchpad?
I laughed at the trendies, both sighted and blind, buying iPhones and enthusing about them. That changed when another blind friend with similar opinions also founded in long years of experience bought one, and just went nuts about how much she loved it, especially the touchpad interface. I could hardly believe it, and figured that I should reevaluate things.
I went to the AT&T store with my mom. It felt like coming full circle, since we went to an Apple store many years ago to get my Apple II/E. To my delight, the salesman knew about VoiceOver and how to activate it, though didn't know about how to use it. Fortunately, I read up on it before I went. Tap an item to hear it, double tap to activate it, swipe three fingers to scroll. You can also split-tap, where you hold down one location and tap another. This makes for more rapid entry once you understand it. It also has a rotor which you activate by turning your fingers like a dial. You can also double triple-finger tap to toggle speech, and a triple triple-finger tap turns on the awesome screen curtain, which disables the screen and camera.
Many reviews and people said to spend at least a half hour to an hour before passing judgment on using a touchpad interface with speech. I anticipated a weird and slightly arduous journey, especially when it came to using the keyboard. To my great surprise, I picked it up immediately. Within 30 seconds, I checked the weather. Next, I read some stock prices. Amazingly, it even renders stock charts, something the blind have never had access to. Sold.
We went up front to make the necessary arrangements. After a little work, we had things settled. I continued to excitedly ask questions, as did my mom. "Can he get text messages on this?" she asked. "Well, yes, but it doesn't read the message." the salesman said. Mom's hopes sunk, but mine didn't, since I understood the software enough. "Well, let's see, try it," I suggested. She pulled out her phone, and sent me a text message. Within seconds, my phone alerted me, and said her name. I simply swiped my finger and it read her message: "Hi Austin." She almost cried.
The other night, a very amazing thing happened. I downloaded an app called Color Identifier. It uses the iPhone's camera, and speaks names of colors. It must use a table, because each color has an identifier made up of 6 hexadecimal digits. This puts the total at 16,777,216 colors, and I believe it. Some of them have very surreal names, such as Atomic Orange, Cosmic, Hippie Green, Opium, and Black-White. These names in combination with what feels like a rise in serotonin levels makes for a very psychedelic experience.
I have never experienced this before in my life. I can see some light and color, but just in blurs, and objects don't really have a color, just light sources. When I first tried it at three o'clock in the morning, I couldn't figure out why it just reported black. After realizing that the screen curtain also disables the camera, I turned it off, but it still have very dark colors. Then I remembered that you actually need light to see, and it probably couldn't see much at night. I thought about light sources, and my interview I did for Get Lamp, a piece of interactive fiction.
First, I saw one of my beautiful salt lamps in its various shades of orange, another with its pink and rose colors, and the third kind in glowing pink and red. I was stunned.
The next day, I went outside. I looked at the sky. I heard colors such as "Horizon," "Outer Space," and many shades of blue and gray. I used color cues to find my pumpkin plants, by looking for the green among the brown and stone. I spent ten minutes looking at my pumpkin plants, with their leaves of green and lemon-ginger. I then roamed my yard, and saw a blue flower. I then found the brown shed, and returned to the gray house. My mind felt blown. I watched the sun set, listening to the colors change as the sky darkened. The next night, I had a conversation with mom about how the sky looked bluer tonight. Since I can see some light and color, I think hearing the color names can help nudge my perception, and enhance my visual experience.
I have seen a lot of technology for the blind, and I can safely say that the iPhone represents the most revolutionary thing to happen to the blind for at least the last ten years. Fifteen or twenty years brings us back to the Braille 'n Speak, which I loved in the same way, so have a hard time choosing the greater. In my more excitable moments, I consider the iPhone as the greatest thing to have ever happened to the blind. The touchpad offers the familiar next/previous motion which the blind need, since speech offers one-dimensional output. Adding the ability to touch anywhere on the screen and hear it adds a whole other dimension, literally. For the first time, the blind can actually get spatial information about something. In the store, mom could say "Try that button" and I could. Blind people know what I mean. How many times has a sighted person said "I see an icon at the top of the screen?" For the first time, that actually means something.
But the iPhone does have one big problem for the blind: iTunes. I understand the power of market forces, but to see such a beautiful piece of hardware chained to such an awful and inaccessible piece of software bothers me to no end. Apple has done an amazing thing making the iPhone accessible, but iTunes remains virtually unusable to the blind. Of course, blind Mac users have little problem with it, but they make up a very small portion of the blind community. A blind Windows user with a strong will can do it, but they won't enjoy it. Those of us blind Linux users get left in the dark on two counts, since no Linux users can access iTunes, except through WINE, or through a virtual machine.
Apple has a right to tout its efforts in accessibility. Still, they must realize that they cannot make a completely true claim as long as people have to use iTunes for everything. As a Linux user I expected as much, and I can overcome those challenges, but the challenges of blindness remain. I know blind people who have not purchased an iPhone because they do not want to battle iTunes. When dealing with a permanent health issue, you cannot just wish it away or just hope things will improve while doing nothing. I have a feeling Steve Jobs would understand.
After my iPhone experience, now I use a touchpad with all of my computing tasks (a Magic Trackpad with a Mac). Giving the blind the ability to use gestures just as a sighted person would truly represents the wave of the future.