General Mills: If You Clip This Coupon, You Can't Sue Us!
The dangerous implications of a new rule at General Mills
We The Customers
Technology, transparency, and the transformation of business
The Unbundling of the Phone
Google is trying to do for hardware what the App Store did for software.
How to Stop Wasting Time Comparison Shopping
Sick of slogging your way through countless Amazon customer reviews? Sister-websites Wirecutter and Sweethome will give you just one recommendation per product, for everything from WiFi routers to nail clippers.
The Sad, Slow Death of America's Retail Workforce
There's never been a better time to be a consumer. It's not such a happy story for the people on the shopping floor and behind the counters.
The 'Next Silicon Valley' Myth
The app economy is concentrating ever-more deeply in the Valley
How Men and Women Complain About Companies
Businesses know that bad experiences often translate into negative word of mouth, when customers share their misfortunes with other potential customers. But who talks? And whom do they talk to?
Uber and the Triumph of the Downtime Economy
Uber and its ilk allow people to charge money for resources—our rooms, our cars, our time—when we're not using them. Is that a system worth rooting for?
Why the 'Next Silicon Valley' Is Always Silicon Valley
How stars and spillovers make great cities and great companies
The Great Living-Room War: Live TV vs. Internet TV
Fire TV, Android TV, and Apple TV: They've each got apps and hype. What they don't have much of, however, is what you might call "TV."
What Would You Want to Buy After Spending 30 Years in Prison?
When Glenn Ford became a free man last month, his friends had the idea to build him an Amazon registry for all the things he needed. But after a lifetime behind bars, where do you begin?
America's Rebel Band of Custom-Bike Builders
Nearly all of the bikes sold in the U.S. are manufactured abroad, but these guys are welding and tinkering in shops and garages across the country.
Ford to Cadillac: There's Another America Out There
N'est-ce pas?