I'd argue the latter -- and this has nothing to do with my views on gay marriage. It's because Chick-fil-A is a laudable organization on balance, and because I refuse to contribute to the ineffective boycott culture that's springing up across America.
First of all, Chick-fil-A is not a hate group. In a statement released yesterday, company leaders made their commitment to equal service clear, "The Chick-fil-A culture and service tradition in our restaurants is to treat every person with honor, dignity and respect -- regardless of their belief, race, creed, sexual orientation or gender."
As a native Atlantan, I've dined at the chicken chain more than I'd like to admit over more than two decades and even interacted with its leadership team. I've never witnessed any customer refused service or even treated differently. On the contrary, Chick-fil-A is known for offering world-class customer service to each person that walks through one of the restaurant's doors.
Additionally, the organization gives millions of dollars each year to charitable causes -- and not just to "pro-family" groups. It funds a large foster care program, several schools of a higher learning, and a children's camp. It has provided thousands of scholarships for Chick-fil-A employees to attend college and grow past the service sector where they got their workplace start. (On Friday, the company provided free meals for Aurora, Colo., policemen.)
And the company's leaders claim to do all of this out of convictions rooted in the Christian faith. Anyone who has even a cursory knowledge of the company should know that it does not hide its commitment to biblical values. Its corporate statement of purpose since 1982 has begun, "To glorify God..."
Given this, that anyone was surprised by Cathy's statements is, well, surprising. Like many conservative Christians, he does not support gay marriage.
I'm flummoxed that so many consumers are so quick these days to call for boycotts of any company that deviates from their personal or political views. For one thing, boycotts rarely cause actual pocketbook - rather than PR -- damage. Most consumers don't care enough to drive an extra mile to get the same product from someone else. And that's especially the case for companies as large as Chick-fil-A, which has prime locations on many college campuses where there is little head-to-head competition.
But my bigger question is this: In a nation that's as divided as ours is, do we really want our commercial lives and our political lives to be so wholly intermeshed? And is this really the kind of culture we want to create? Culture war boycotts cut both ways and are much more likely to meet with success when prosecuted by large groups of people, such as Christian activists, who are more numerous than gays and lesbians and their more activist supporters.