America’s largest internet store is so big, and so bewildering, that buyers often have no idea what they’re going to get.
Updated at 5:28 p.m. ET on January 17, 2019.
There’s a Gatorade button attached to my basement fridge. If I push it, two days later a crate of the sports drink shows up at my door, thanks to Amazon. When these “Dash buttons” were first rumored in 2015, they seemed like a joke. Press a button to one-click detergent or energy bars? What even?, my colleague Adrienne LaFrance reasonably inquired.
They weren’t a joke. Soon enough, Amazon was selling the buttons for a modest fee, the value of which would be applied to your first purchase. There were Dash buttons for Tide and Gatorade, Fiji Water and Lärabars, Trojan condoms and Kraft Mac & Cheese.
The whole affair always felt unsettling. When the buttons launched, I called the Dash experience Lovecraftian, the invisible miasma of commerce slipping its vapor all around your home. But last week, a German court went further, ruling the buttons illegal because they fail to give consumers sufficient information about the products they order when pressing them, or the price they will pay after having done so. (You set up a Dash button on Amazon’s app, selecting a product from a list; like other goods on the e-commerce giant’s website, the price can change over time.) Amazon, which is also under general antitrust investigation in Germany, disputes the ruling.
