Young employees want to stand up for themselves, but many don’t know how.
The city-government worker was just getting the hang of his job when a new hire upended everything. She became his mentee, and she asked him if he could put together a manual on how to do her work. He told her okay, but begrudgingly. The manual was a good idea in theory, but he was busy, and he wished she could just learn through observation, as he had.
Over the next months, as he dealt with more immediate deadlines, the worker kept pushing the manual off. His new colleague grew frustrated. “All day, morning and evening, she kept asking me, ‘When will the manual be ready? When will the manual be ready?’” the worker told me through an interpreter.
The manual was a mundane request, but it made him feel confused and powerless. He didn’t know how to communicate to the new colleague that he didn’t have the time and the job was difficult. Repeated over and over, her request caused his anxiety to ratchet up to extreme levels. He hesitated to delegate work to her, which meant that he took on even more. He started having problems sleeping and eating.