The pandemic disrupted soft work—the gossip, eavesdropping, and casual relationship-building that aren’t a formal part of your job.
As the Age of Delta scrambles back-to-office timelines, I find myself wondering what offices are good for in the first place.
I am pro-office. I miss a good eavesdropping, the promise of midday gossip, the “quick random question” that blooms into a half-hour conversation, and, theoretically, the magical combustion of creativity forged by these connections.
These things aren’t what I’m directly paid to do when I’m in the office, and they’re not what I’m annually evaluated for doing. Instead, they’re what I think of as “soft work.” “Hard work,” for me, is reading, researching, calling people, transcribing conversations, and writing articles. For others, it might include managing employees, working in Excel or PowerPoint, or reading and writing a zillion emails. (This kind of hard work, I should note, doesn’t have to be physically difficult.) If the past year and a half has taught us anything, it’s that white-collar workers can do hard work from home just about as well as they can do it in the office—and maybe even better, precisely because their colleagues aren’t interrupting them.