What we know:
—Delta flights worldwide were delayed or canceled following a systemwide computer outage in Atlanta, where the airline is based.
—The airline says its computer systems are now operational and flights have resumed.
—We’re live-blogging the major updates. All updates are in Eastern Daylight Time (GMT -4).
Delta will provide $200 in travel vouchers to passengers who were delayed for more than three hours or who had a canceled flight in the system-wide outage. The vouchers will be for all Delta flights.
Announcing the compensation, Gil West, the senior vice president and chief operating officer, said:
We know that travelers value our commitment to excellent operational performance, and today we did not deliver on that commitment. We want our customers to know we are thoroughly investigating the matter and that we are truly sorry.
Systems have been restored and Delta flights have resumed. The company warns, though, that there could be further delays and cancelations as the recovery continues.
Ed Bastian, Delta’s CEO, is apologizing to customers for the delayed and canceled flights, saying an “all-hands-on-deck effort” was underway to restore normal operations. Here’s more:
I apologize for the challenges this has created for you with your travel experience. The Delta team is working very, very hard to restore and get these systems back as quickly as possible.
For those of you who have been inconvenienced and need to access and make changes to your travel plans, we have instituted system-wide waivers and you can access those either through delta.com or by talking to any of our reservation agents.