What can we learn from Anne McCloy, the local news anchor who has helped thousands of Americans get unemployment benefits?
The news team found 71-year-old Gabor Radnai wandering around their parking lot, crying and clutching a pile of paperwork.
“Why did you drive your papers here?” Anne McCloy, an anchor at CBS-6 Albany, asked Radnai.
“They can’t help me,” he said. “Maybe you can.”
When the coronavirus outbreak first hit, Radnai was working at a local ski resort. In March, after he lost his job, he applied for unemployment, but a letter from the state unemployment office said he needed to call them to complete his claim. He tried for months but couldn’t get through over the phone. So, in a last-ditch attempt to reach someone in authority, he drove an hour from his home to the CBS-6 station.
Radnai was the first unemployed American to visit McCloy at her office. But he was not the last. In the months since then, thousands of people have emailed and called her about problems getting through to unemployment agents—and she has been trying to help them all. McCloy is widely cited as a hero by people she has helped, as well as in Facebook unemployment groups, where people urge those seeking help to contact her. But if a news anchor has to step in to ensure that Americans get the benefits they’re entitled to, there may be something wrong with the system.