But it is hard to imagine a historical lesson that would constitute a more direct reproach to recent U.S. policies on prisoner interrogation. And there is no doubt that Moran's report owes more than a little of its recent celebrity to the widespread disdain among experienced military interrogators for what took place at Abu Ghraib and Guantánamo when ill-trained personnel were ordered to "soften up" prisoners. Since the prison scandals broke, many old hands in the business have pointed out that abusing prisoners is not simply illegal and immoral; it is also remarkably ineffective.
"The torture of suspects [at Abu Ghraib] did not lead to any useful intelligence information being extracted," says James Corum, a professor at the U.S. Army Command and General Staff College and the author of a forthcoming book on counterinsurgency warfare. "The abusers couldn't even use the old 'ends justify the means' argument, because in the end there was nothing to show but a tremendous propaganda defeat for the United States."
Corum, who recently retired as a lieutenant colonel after twenty-eight years in the Army and Reserves, mostly in military intelligence, says that Moran's philosophy has repeatedly been affirmed in subsequent wars large and small. "Know their language, know their culture, and treat the captured enemy as a human being" is how Corum sums up Moran's enduring lesson.
Part of why Sherwood Moran became such a legendary figure among military interrogators was his cool disregard for what he termed the standard "hard-boiled" military attitude. The brutality of the fighting in the Pacific and the suicidal fanaticism of the Japanese had created a general assumption that only the sternest measures would get Japanese prisoners to divulge anything. Moran countered that in his and others' experience, strong-arm tactics simply did not work. Stripping a prisoner of his dignity, treating him as a still-dangerous threat, forcing him to stand at attention and flanking him with guards throughout his interrogation—in other words, emphasizing that "we are his to-be-respected and august enemies and conquerors"—invariably backfired. It made the prisoner "so conscious of his present position and that he was a captured soldier vs. enemy intelligence" that it "played right into [the] hands" of those who were determined not to give away anything of military importance.
In his report (written in the form of a letter of advice to interpreters newly assigned to interrogation duty) Moran stressed that he would usually begin an interrogation by taking almost the opposite tack.
I often tell a prisoner right at the start what my attitude is! I consider a prisoner (i.e. a man who has been captured and disarmed and in a perfectly safe place) as out of the war, out of the picture, and thus, in a way, not an enemy … Notice that … I used the word "safe." That is the point: get the prisoner to a safe place, where even he knows … that it is all over. Then forget, as it were, the "enemy" stuff, and the "prisoner" stuff. I tell them to forget it, telling them I am talking as a human being to a human being.
Every soldier, Moran observed, has a "story" he desperately wants to tell. The interrogator's job is to provide the atmosphere that allows the prisoner to tell it.
Begin by asking him things about himself. Make him and his troubles the center of the stage, not you and your questions of war problems. If he is not wounded or tired out, you can ask him if he has been getting enough to eat; if he likes Western-style food … You can ask if he has had cigarettes, if he is being treated all right, etc. If he is wounded you have a rare chance. Begin to talk about his wounds. Ask if the doctor or corpsman has attended to him. Have him show you his wounds or burns. (They will like to do this!) …
On [one] occasion a soldier was brought in. A considerable chunk of his shinbone had been shot away. In such bad shape was he that we broke off in the middle of the interview to have his leg redressed. We were all interested in the redressing, in his leg, it was almost a social affair! And the point to note is that we really were interested, and not pretending to be interested in order to get information out of him. This was the prisoner who called out to me when I was leaving after that first interview, "Won't you please come and talk to me every day." (And yet people are continually asking us, "Are the Japanese prisoners really willing to talk?")
Moran spoke fluent Japanese, but more important, he was thoroughly familiar with Japanese culture, having spent forty years in Japan as a missionary. He used this knowledge for one of his standard gambits: making a prisoner homesick. "This line has infinite possibilities," he explained. "If you know anything about Japanese history, art, politics, athletics, famous places, department stores, eating places, etc. etc. a conversation may be relatively interminable." Moran emphasized that a detailed knowledge of technical military terms and the like was less important than a command of idiomatic phrases and cultural references that allow the interviewer to achieve "the first and most important victory"—getting "into the mind and into the heart" of the prisoner and achieving an "intellectual and spiritual" rapport with him.