For what must have felt like several agonizingly long hours on Friday, as Typhoon Haiyan tore through the Philippines, President Benigno Aquino couldn’t get in touch with the two men he had tasked with preparing the country for the super storm. Finally, as evening fell, the defense secretary and interior secretary got their hands on a satellite phone and updated the president from their perch in the stricken city of Tacloban, where telecommunications services had been obliterated. “We can’t even broadcast to tell the people to proceed to the [village] hall for the distribution of relief goods,” Interior Secretary Manuel “Mar” Roxas II later told a radio station. Instead, Roxas relied on “scouts” who hopped on bicycles and conveyed messages to isolated communities. Some Filipinos in the hard-hit region resorted to scrawling notes to loved ones on scraps of cardboard and paper plates, and passing them along to journalists. "Don't worry we're all safe, except the wrecked house," one wrote. "Ging-Ging and Son was found dead. Please inform Mana, mano, Ed and Madayday."
It’s the kind of dire situation that has now prompted Aquino to call for the development of an ambitious “all-weather communication system” for the country, one of the world's most cyclone-exposed nations. And it’s a predicament many Filipinos still find themselves in four days after one of the strongest typhoons in history made landfall, leaving thousands dead and hundreds of thousands displaced. In a country where there are more cell phone subscriptions than people, local telecommunications providers say they've only managed to partially restore service in the most devastated areas.
Enter the folks at Télécoms Sans Frontières (TSF, or Telecoms Without Borders)—who, along with volunteer online mapmakers, are part of the next generation of humanitarian workers. The NGO was founded in the late 1990s in response to conflict in the Balkans and Iraqi Kurdistan (the first phone call its founders ever placed was for an Albanian refugee, in 1998), and it now has bases in France, Nicaragua, and Thailand—strategically placed so that the group can deploy to crises within 24 hours).