Demand an Explanation!!!

Greetings, pissed-off consumers. It is I, the great Shopping Avenger, who has toiled without pause this past month (all right, I paused) to right the wrongs inflicted on the buying masses by the dark forces of turbocharged capitalism.

Before writing the first installment of this column last month, the Shopping Avenger had no idea that so many people would have so many complaints about so many different companies. The Shopping Avenger also had no idea so many people read Slate. The complaints, as Alan Simpson would say, have come pouring in over the transom. I received somewhere around 2.7 million e-mails from Slate readers asking for help in the battle against poor customer service. Perhaps it was fewer than 2.7 million, but not by much.
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