For years, social-media platforms had held firm: Just because a post was false didn’t mean it was their place to do anything about it. But 2020 changed their minds.
At the end of May, Twitter for the first time labeled a tweet from the president of the United States as potentially misleading. After Donald Trump falsely insisted that mail-in voting would rig the November election, the platform added a message telling users to “get the facts.” Within a day, Mark Zuckerberg, Facebook’s founder and CEO, had appeared on Fox News to reassure viewers that Facebook had “a different policy” and believed strongly that tech companies shouldn’t be arbiters of truth of what people say online. But come November, between the time polls closed and the race was called for Biden, much of Trump’s Facebook page, as well as more than a third of Trump’s Twitter feed, was plastered with warning labels and fact-checks, a striking visual manifestation of the way that 2020 has transformed the internet. Seven months ago, that first label on a Trump tweet was a watershed event. Now it’s entirely unremarkable.
Evelyn Douek: The Internet’s titans make a power grab
Among the many facets of life transformed by the coronavirus pandemic was the internet itself. In the face of a public-health crisis unprecedented in the social-media age, platforms were unusually bold in taking down COVID-19 misinformation. Instead of their usual reluctance to remove a post just because it was false, they were loudly touting their aggressive and sweeping actions. They were rewarded for it: For about a week in March, some of the companies’ usual critics cheered their newfound sense of responsibility. Some suggested that the “techlash” against powerful internet giants was over.