Whenever I feel like taking a trip back in time, I save myself the trouble of building a time machine and instead just head over to a doctor’s office. For a Millennial, or really anyone who lives a modern lifestyle, getting medical care is a rare departure from an otherwise technology-fueled existence.
First comes making the appointment, which usually requires a phone call. My gynecologist's office, for example, doesn’t use online booking, so scheduling a visit means calling them from my "open plan" office and describing what, if any, "the issue is." Layered on top of this indignity, my last name is basically impossible to spell or pronounce. “Yes, once again that’s K-H-A-Z-as-in-zebra-A-N.”
Filling out forms in triplicate in the waiting room is, for me, relatively painless. By now, I've perfected my ability write my address, insurance ID number, and the words "allergies to most plants and animals" in about 15 seconds or less.
No, the biggest nuisances occur when there's any sort of communication required with or among doctors outside of the appointment. In the past 10 years, I've moved from Texas to Washington to California and back to Washington, but each time, I dragged along a filing cabinet packed with phlebotomy results and shot records. To this day, the trunk of my car contains a sinus x-ray the size of a Renaissance painting because it doesn't exist electronically and it's really expensive to get re-done.
Few of my doctors use email to communicate with patients, so medication refills, questions about side-effects, or reminders about appointments all require elaborate phone tag. This hassle is exacerbated by the fact that healthcare is one of the few consumer-focused industries where being a few minutes late is a sin so grave that it’s punished with a total cancellation of the appointment, and sometimes even the forfeiture of the fee.