Many times, at parties and in other conversations over the years, I
have vociferously defended fellow journalists against charges of bias
in their work. Particularly journalists working in the lowly field of
print journalism, as opposed to TV.
everyone in the field is perfect, unbiased, or even a good reporter.
And not that I haven't ever encountered an editor who really, really
wanted a story to say "X" as opposed to "Y." I remember one editor who
complained that a story I'd done about NASA test pilots didn't make
them sound like the wild cowboys he imagined they were.
(Unfortunately--or fortunately--the truth about test pilots is, they're
not cowboys. They're precision engineers and very calculated
risk-mitigators, hitting test cards with calm, methodical accuracy. The
risk isn't in their attitude. It's in the inherent hazards of testing
new technology under real conditions for the first time.)
within those caveats, I've always maintained that the majority of
professional print journalists, anyway, try very, very hard to get the
story right. But recently, I had an experience that gave me a new
perspective on the issue.
A few weeks ago, I
attended the public launch of a company's product that had, until that
point, been kept tightly under wraps. The product involved a
breakthrough approach and new technology that had the potential of
having a revolutionary impact on its industry, as well on consumers
around the world. Unlike most of the journalists covering the event, I
was not an expert on that particular industry. It wasn't my normal
"beat." The reason I was there was because I'd been interviewing the
company's CEO over the previous several months for a book project. But
that also meant that while I wasn't an expert about the industry in
general, I was in the odd position of knowing more about the company's
"secret" product than any other journalist in the room.
was an eye-opening experience. A lot of major news outlets and
publications were represented at the press conference following the
announcement. A few very general facts about the product had been
released, but the reporters had only been introduced to details about
it a half hour earlier. There was still a lot about how it worked, how
it differed from other emerging products, and why the company felt so
confident about its evolution and economic viability, that remained to
But the reporters' questions
weren't geared toward getting a better understanding of those points.
They were narrowly focused on one or two aspects of the story. And from
the questions that were being asked, I realized--because I had so much
more information on the subject--that the reporters were missing a
couple of really important pieces of understanding about the product
and its use. And as the event progressed, I also realized that the
questions that might have uncovered those pieces weren't being asked
because the reporters already had a story angle in their heads and were
focused only on getting the necessary data points to flesh out and back
up what they already thought was the story.
is always a tension, as a journalist, between asking open-ended
questions that allow an interview subject to explain something and
pressing or challenging them on accuracy or details. But if you think
you already know the subject, or already have a story angle half-formed
in your head, it's easy to overlook the first part.
journalists at the press conference didn't have a bias as the term is
normally used; that is, I didn't get the sense that they were
inherently for or against the company or its product. They just
appeared to think they knew the subject well enough, or had a set
enough idea in their heads as to what this kind of story was about,
that they pursued only the lines of questioning necessary to fill in
the blanks of that presumed story line. As a result, they left the
press conference with less knowledge and understanding than they
otherwise might have had. And while nobody could have said the
resulting stories were entirely wrong, they definitely suffered
from that lapse. Especially, as might be expected, when it came to the
predictions they made about the product's evolution or future.
In his new book, How We Decide,
Jonah Lehrer cites a research study done by U.C. Berkeley professor
Philip Tetlock. Tetlock questioned 284 people who made their living
"commenting or offering advice on political and economic trends,"
asking them to make predictions about future events. Over the course of
the study, Tetlock collected quantitative data on over 82,000
predictions, as well as information from follow-up interviews with the
subjects about the thought processes they'd used to come to those
His findings were surprising.
Most of Tetlock's questions about the future events were put in the
form of specific, multiple choice questions, with three possible
answers. But for all their expertise, the pundits' predictions turned
out to be correct less than 33% of the time. Which meant, as Lehrer
puts it, that a "dart-throwing chimp" would have had a higher rate of
success. Tetlock also found that the least accurate predictions were
made by the most famous experts in the group.
Why was that? According to Lehrer,
"The central error diagnosed by Tetlock was the sin of certainty,
which led the 'experts' to impose a top-down solution on their
decision-making processes ... When pundits were convinced that they
were right, they ignored any brain areas that implied they might be
Tetlock himself, Lehrer
says, concluded that "The dominant danger [for pundits] remains hubris,
the vice of closed-mindedness, of dismissing dissonant possibilities
A friend of mine who's an editor at the New York Times
said those results don't surprise him at all. "If you watch a White
House press conference," he said, "you can tell who the new reporters
are. They're often the ones who ask the best questions." I must have
looked a little surprised. "Seriously," he said. "I actually think we
should rotate reporters' beats every two years, so nobody ever thinks
they're too much of an expert at anything."
an interesting idea. There's some advantage to having good background
in a subject, of course. For one thing, it takes a lot less time to
research and write a story if you at least know the general subject
matter and have tracked news developments in it over a period of time.
And while an expert can miss information because they assume they
already know what there is to know, a newcomer can miss information
from not knowing enough to know what there is to ask.
a tricky balance to try to strike--in part because assuming we know the
salient points of a topic or story isn't an obvious, conscious bias as
most people define or understand the term. Indeed, "practically all" of
the professionals in Tetlock's study claimed, and no doubt believed,
that they were dispassionately analyzing the evidence. But it's a
reminder that we all have, as Tetlock put it, the potential to become
"prisoners of our preconceptions." And that sometimes, even if we think
we know the story, it might be worth asking questions as if we don't.
Every now and then, we might hear or learn something that, as long as
we're open to hearing it, might change our minds about what the real
She lived with us for 56 years. She raised me and my siblings without pay. I was 11, a typical American kid, before I realized who she was.
The ashes filled a black plastic box about the size of a toaster. It weighed three and a half pounds. I put it in a canvas tote bag and packed it in my suitcase this past July for the transpacific flight to Manila. From there I would travel by car to a rural village. When I arrived, I would hand over all that was left of the woman who had spent 56 years as a slave in my family’s household.
Five years ago, on a boat off the southern coast of Sri Lanka, I met the largest animal that exists or has ever existed.
The blue whale grows up to 110 feet in length. Its heart is the size of a small car. Its major artery is big enough that you could wedge a small child into it (although you probably shouldn’t). It’s an avatar of hugeness. And its size is evident if you ever get to see one up close. From the surface, I couldn’t make out the entire animal—just the top of its head as it exposed its blowhole and took a breath. But then, it dove. As its head tilted downwards, its arching back broke the surface of the water in a graceful roll. And it just kept going, and going, and going. By the time the huge tail finally broke the surface, an unreasonable amount of time had elapsed.
The condition has long been considered untreatable. Experts can spot it in a child as young as 3 or 4. But a new clinical approach offers hope.
This is a good day, Samantha tells me: 10 on a scale of 10. We’re sitting in a conference room at the San Marcos Treatment Center, just south of Austin, Texas, a space that has witnessed countless difficult conversations between troubled children, their worried parents, and clinical therapists. But today promises unalloyed joy. Samantha’s mother is visiting from Idaho, as she does every six weeks, which means lunch off campus and an excursion to Target. The girl needs supplies: new jeans, yoga pants, nail polish.
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At 11, Samantha is just over 5 feet tall and has wavy black hair and a steady gaze. She flashes a smile when I ask about her favorite subject (history), and grimaces when I ask about her least favorite (math). She seems poised and cheerful, a normal preteen. But when we steer into uncomfortable territory—the events that led her to this juvenile-treatment facility nearly 2,000 miles from her family—Samantha hesitates and looks down at her hands. “I wanted the whole world to myself,” she says. “So I made a whole entire book about how to hurt people.”
The office was, until a few decades ago, the last stronghold of fashion formality. Silicon Valley changed that.
Americans began the 20th century in bustles and bowler hats and ended it in velour sweatsuits and flannel shirts—the most radical shift in dress standards in human history. At the center of this sartorial revolution was business casual, a genre of dress that broke the last bastion of formality—office attire—to redefine the American wardrobe.
Born in Silicon Valley in the early 1980s, business casual consists of khaki pants, sensible shoes, and button-down collared shirts. By the time it was mainstream, in the 1990s, it flummoxed HR managers and employees alike. “Welcome to the confusing world of business casual,” declared a fashion writer for the Chicago Tribune in 1995. With time and some coaching, people caught on. Today, though, the term “business casual” is nearly obsolete for describing the clothing of a workforce that includes many who work from home in yoga pants, put on a clean T-shirt for a Skype meeting, and don’t always go into the office.
The Islamic State is no mere collection of psychopaths. It is a religious group with carefully considered beliefs, among them that it is a key agent of the coming apocalypse. Here’s what that means for its strategy—and for how to stop it.
What is the Islamic State?
Where did it come from, and what are its intentions? The simplicity of these questions can be deceiving, and few Western leaders seem to know the answers. In December, The New York Times published confidential comments by Major General Michael K. Nagata, the Special Operations commander for the United States in the Middle East, admitting that he had hardly begun figuring out the Islamic State’s appeal. “We have not defeated the idea,” he said. “We do not even understand the idea.” In the past year, President Obama has referred to the Islamic State, variously, as “not Islamic” and as al-Qaeda’s “jayvee team,” statements that reflected confusion about the group, and may have contributed to significant strategic errors.
Unexpected discoveries in the quest to cure an extraordinary skeletal condition show how medically relevant rare diseases can be.
When Jeannie Peeper was born in 1958, there was only one thing amiss: her big toes were short and crooked. Doctors fitted her with toe braces and sent her home. Two months later, a bulbous swelling appeared on the back of Peeper’s head. Her parents didn’t know why: she hadn’t hit her head on the side of her crib; she didn’t have an infected scratch. After a few days, the swelling vanished as quickly as it had arrived.
When Peeper’s mother noticed that the baby couldn’t open her mouth as wide as her sisters and brothers, she took her to the first of various doctors, seeking an explanation for her seemingly random assortment of symptoms. Peeper was 4 when the Mayo Clinic confirmed a diagnosis: she had a disorder known as fibrodysplasia ossificans progressiva (FOP).
Can governments be as innovative about saving lives?
Yesterday’s terrorist attack that struck at the end of an Ariana Grande concert in Britain’s Manchester Arena—leaving 22 people dead and 59 injured, by the latest count—feels perhaps even more callous and personal than other such recent atrocities. As TheNew York Timesnoted, the target was “a concert spilling over with girls in their teens or younger, with their lives ahead of them, out for a fun night.”
For Europe, the attack, now claimed by ISIS, represents a continuation of a nightmare scenario: The pace and deadliness of terrorist attacks in the continent has reached levels unprecedented in the post-9/11 era, with the heinous and grotesque becoming frighteningly routine.
Even five years ago, specialists could count the major post-9/11 attacks in Western countries on one hand, and knew every date on which they had been perpetrated. They were known by names like 3/11 or 7/7 (references to attacks in Madrid and London, respectively).
I bought into the St. Ives lie for years. In the already insecure times of high school and college, my skin was host to constant colonies of acne, my nose peppered with blackheads, my chin and forehead a topographical horror of cystic zits that lasted for weeks. But as I moved into adulthood, it didn’t go away, making me, I suppose, part of a trend—adult acne is on the rise, particularly among women.
I’m sure it never really seemed so bad to others as it did to me, as is the way with these things. I covered it up with layers of gloppy foundation, then with more proficiently applied makeup later on, then went on hormonal birth control, which improved the situation significantly.
But for many of the years in-between, I washed my face with St. Ives Apricot Scrub, which is an exfoliator made with granules of walnut shell powder. It is extremely rough. Perhaps too rough. We’ll find out: Kaylee Browning and Sarah Basile recently filed a class-action lawsuit against St. Ives’s maker, Unilever, alleging that the wash “leads to long-term skin damage” and “is not fit to be sold as a facial scrub.”
The story was notably loud. Its retraction is notably quiet.
On Tuesday of last week, the day after TheWashington Post published its bombshell about President Trump’s Oval Office divulgences to Sergey Lavrov and Sergei Kisliyak, Sean Hannity took to the air at the Fox News Channel to discuss a murdered man named Seth Rich. Rich, a 27-year-old staffer at the Democratic National Committee, had been gunned down in Washington, DC, in July, seemingly the victim of a violent crime. Earlier that day, however, a local Fox TV station had reported—in a claim that would quickly be debunked—that Rich had ties to WikiLeaks, and that his death was, rather than the tragic result of random violence, instead evidence of a deeper conspiracy.
In the days since, that idea has leapt to life in the conservative areas of the media—an easy symbol, in the minds of many, of the “mainstream” media’s stubborn and partisan refusal to report on a story that would put the DNC in a negative light. (“Silence from Establishment Media over Seth Rich WikiLeaks Report,” Breitbartseethed.) And so, as many members of the nation’s press corps set out to further the Post’s reporting on the White House, the Rich story became a chorus-like feature on conservative-leaning media—and not just in Hannity’s extra-bombastic corner of Fox News. The Rich story hit Drudge. It exploded on social media. “NOT RUSSIA, BUT AN INSIDE JOB?” Breitbart asked, provocatively. The site added that, “if proven, the report has the potential to be one of the biggest cover-ups in American political history, dispelling the widespread claim that the Russians were behind hacks on the DNC.”