The Science Of Sorry

by Zoe Pollock

Nina Bai reports on a new study that exposes the irony of apologies:

If apologies are not inherently as valuable as we believe, they are still effective in restoring social order because they trigger a highly scripted reconciliation process. Once an apology is offered, the pressure is then on "victims" to accept and move on. "Ironically, the failure to accept an apology transforms the victim into the transgressor," the authors wrote.