by Zoe Pollock
Saying "thank you" isn't just polite; it's better for business:
The simple act of having a boss come by and offer a public thanks to one group [of university fundraisers], but not the other, really packed a wallop...[W]hile there was no change in the average number of calls made by the group that was not offered thanks, the folks who heard a warm two-sentence thank you from a boss made an average of about 50% more calls during the subsequent week.
(Hat tip: Eric Barker)
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