How To Endear Customers To a Crappy Gadget

Give it a personality:

When we see the device as having a few human attributes, we start treating it like a human, and not like a tool. So here's my advice for designers of mediocre gadgets: Give them voices. Give us an excuse to endow them with agency. Because once we see them as humanesque, and not just as another thing, we're more likely to develop a fondness for their failings.