The Zagats zero in on the restaurant businesses weakest link:
Over the years that we've spent surveying hundreds of thousands of diners, one fact becomes clear: Service is *the* weak link in the restaurant industry. How do we know? Roughly 70% of all complaints we receive relate to service. Collectively, complaints about food prices, noise, crowding, smoking, and even parking make up only 30%.
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2006-2011 archives for The Daily Dish, featuring Andrew Sullivan