Chávez maintains that even good leaders can get negative feedback and credits her mentors in politics for preparing her for a stint as the head of an organization. I spoke to Chávez for The Atlantic’s series on mentorship, “On the Shoulders of Giants.” The following interview has been edited for length and clarity.
Elisha Brown: Before we get to main topic of our conversation, I wanted to ask you about Wednesday’s news regarding the Boy Scouts. Do you think it’s a step forward that now girls have the chance to join either Girl Scouts or Boy Scouts?
Anna Maria Chávez: I believe it’s important that all children have access to organizations where they have mentors to encourage them as they learn and grow as leaders.
Brown: Toward the end of your tenure at Girl Scouts, you faced criticism for your leadership decisions and management style. How did you handle this negative feedback?
Chávez: If you’re not getting feedback, either negative or positive, then you’re not leading. When I started, membership was in decline … I was [recently] talking with Dawn Prasifka, the CEO of Girl Scouts Diamonds of Arkansas, Oklahoma and Texas, and she mentioned that membership and cookie sales are up now. The tough decisions that our team made five years ago had a positive impact on the organization as a whole.
Brown: Who do you look to for guidance?
Chávez: My bosses and my teachers. Jerry Malone, an attorney from Arkansas, was one of my first bosses. He gave me assignments that stretched me, but [he also] told me to slow down a bit. The best mentors teach what to do and what not to do. When you’re just starting in your career, you don’t have a barometer for how you pace yourself.
Brown: What did you learn from Janet Napolitano when she was the governor of Arizona and you served under her as the state’s director of intergovernmental affairs?
Chávez: She is one of the bosses who has had the biggest impact on me. She mentored me on issues that I didn’t have experience in. She trusted me to ask the right questions, to come to her, and to ensure that my political instincts were on target. She allowed me to advise her on housing issues and Latino affairs. Because of that experience, I was able to move on and be a CEO.
Brown: You were a first-generation college student at Yale. Did you find it difficult to adapt to that environment?
Chávez: I learned very quickly that it was good to find others who were going through similar experiences. Latino students from different parts of the country came together. I became president of the Latino Student Association, and then coordinated conferences and mentorship events across the Ivies for other Latino students. Many of us had never been away from home; I’d never seen snow before. I felt isolated, but I had comfort knowing that I had my peers with me.