This post has been updated.
Time Warner Cable is experiencing major outages at this time. People all over the country are reporting disruptions in service for the cable internet.
Even their own website was not working and phone calls to the company are going unanswered:
While nothing indicates this is beyond a normal outage, some users are speculating a hack:
#timewarnercable cyber attacked?— Matt Piliere (@MattyP57) August 27, 2014
The issue is also occurring abroad:
@glennclarkcsm it's down globally there have been reports from London as well— Hannah Reed (@HannahReed09) August 27, 2014
On the bright side, its really bringing everyone together (in a giant, collective rage storm):
Nothing brings people together like the internet not working. #timewarnercable— Ben Sprague (@bensprague) August 27, 2014
Have we tried turning it off and then back on again?— Lizzie O'Leary (@lizzieohreally) August 27, 2014
Most of the complaints are just in regards to Internet service, however, some note that cable television is down as well. The Wire attempted to call Time Warner Cable to confirm the issue and find a resolution time, unfortunately, their phones are down.
More than an hour after outages were first reported, their customer service Twitter account finally acknowledged the outage.
We're working to restore services to all areas as quickly as possible; no ETR. Tweets will be delayed while this is addressed.— TWC Help (@TWC_Help) August 27, 2014
And here's another outage map from early this morning.
Update (7:30 a.m.): Some users are reporting that their internet connections are slowly coming back, after being down in the early morning.
@TheWire Los Angeles. Down since 2:00AM but running again now full 100Mb/s speed.— Equality72521 (@Citizen72521) August 27, 2014
@TheWire Yeah... cell phone? TWC seems to be back up as of about 7:10 am.— Jim O'Donnell (@Micky_Finn) August 27, 2014
Update (8:00 a.m.): Time Warner spokesperson issued a statement to reporters explaining the disruption and says that service is largely restored. We're also getting reports from users in New York and Los Angeles who say their internet is back up:
At 4:30 a.m. ET today, during routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On Demand serices. At of 6 a.m. ET services were largely restored, as updates continue to bring all affected customers back online"
.@TWC have you tried turning the modem off and then turning it back on again?— Jason Sparks (@sparksjls) August 27, 2014
While services appear largely restored, the @TWC_Help and @TWC accounts continues to be bombarded with assistances for help and, well, trolling:
This article is from the archive of our partner The Wire.