Facebook’s News Feed—the main list of status updates, messages, and photos you see when you open Facebook on your computer or phone—is not a perfect mirror of the world.
But few users expect that Facebook would change their News Feed in order to manipulate their emotional state.
We now know that’s exactly what happened two years ago. For one week in January 2012, data scientists skewed what almost 700,000 Facebook users saw when they logged into its service. Some people were shown content with a preponderance of happy and positive words; some were shown content analyzed as sadder than average. And when the week was over, these manipulated users were more likely to post either especially positive or negative words themselves.
This tinkering was just revealed as part of a new study, published in the prestigious Proceedings of the National Academy of Sciences. Many previous studies have used Facebook data to examine “emotional contagion,” as this one did. This study is different because, while other studies have observed Facebook user data, this one set out to manipulate it.
The experiment is almost certainly legal. In the company’s current terms of service, Facebook users relinquish the use of their data for “data analysis, testing, [and] research.” Is it ethical, though? Since news of the study first emerged, I’ve seen and heard both privacy advocates and casual users express surprise at the audacity of the experiment.
In the wake of both the Snowden stuff and the Cuba twitter stuff, the Facebook "transmission of anger" experiment is terrifying.— Clay Johnson (@cjoh) June 28, 2014
Get off Facebook. Get your family off Facebook. If you work there, quit. They're fucking awful.— Erin Kissane (@kissane) June 28, 2014
We’re tracking the ethical, legal, and philosophical response to this Facebook experiment here. We’ve also asked the authors of the study for comment. Author Jamie Guillory replied and referred us to a Facebook spokesman. Early Sunday morning, a Facebook spokesman sent this comment in an email:
This research was conducted for a single week in 2012 and none of the data used was associated with a specific person’s Facebook account. We do research to improve our services and to make the content people see on Facebook as relevant and engaging as possible. A big part of this is understanding how people respond to different types of content, whether it’s positive or negative in tone, news from friends, or information from pages they follow. We carefully consider what research we do and have a strong internal review process. There is no unnecessary collection of people’s data in connection with these research initiatives and all data is stored securely.
And on Sunday afternoon, Adam D.I. Kramer, one of the study’s authors and a Facebook employee, commented on the experiment in a public Facebook post. “And at the end of the day, the actual impact on people in the experiment was the minimal amount to statistically detect it,” he writes. “Having written and designed this experiment myself, I can tell you that our goal was never to upset anyone. […] In hindsight, the research benefits of the paper may not have justified all of this anxiety.”
Kramer adds that Facebook’s internal review practices have “come a long way” since 2012, when the experiment was run.
What did the paper itself find?
The study found that by manipulating the News Feeds displayed to 689,003 Facebook users users, it could affect the content which those users posted to Facebook. More negative News Feeds led to more negative status messages, as more positive News Feeds led to positive statuses.
As far as the study was concerned, this meant that it had shown “that emotional states can be transferred to others via emotional contagion, leading people to experience the same emotions without their awareness.” It touts that this emotional contagion can be achieved without “direct interaction between people” (because the unwitting subjects were only seeing each others’ News Feeds).
The researchers add that never during the experiment could they read individual users’ posts.
Two interesting things stuck out to me in the study.
The first? The effect the study documents is very small, as little as one-tenth of a percent of an observed change. That doesn’t mean it’s unimportant, though, as the authors add:
Given the massive scale of social networks such as Facebook, even small effects can have large aggregated consequences. […] After all, an effect size of d = 0.001 at Facebook’s scale is not negligible: In early 2013, this would have corresponded to hundreds of thousands of emotion expressions in status updates per day.
The second was this line:
Omitting emotional content reduced the amount of words the person subsequently produced, both when positivity was reduced (z = −4.78, P < 0.001) and when negativity was reduced (z = −7.219, P < 0.001).
In other words, when researchers reduced the appearance of either positive or negative sentiments in people’s News Feeds—when the feeds just got generally less emotional—those people stopped writing so many words on Facebook.
Make people’s feeds blander and they stop typing things into Facebook.
Was the study well designed?
Perhaps not, says John Grohol, the founder of psychology website Psych Central. Grohol believes the study’s methods are hampered by the misuse of tools: Software better matched to analyze novels and essays, he says, is being applied toward the much shorter texts on social networks.
Let’s look at two hypothetical examples of why this is important. Here are two sample tweets (or status updates) that are not uncommon:
- “I am not happy.
- “I am not having a great day.”
An independent rater or judge would rate these two tweets as negative — they’re clearly expressing a negative emotion. That would be +2 on the negative scale, and 0 on the positive scale.
But the LIWC 2007 tool doesn’t see it that way. Instead, it would rate these two tweets as scoring +2 for positive (because of the words “great” and “happy”) and +2 for negative (because of the word “not” in both texts).
“What the Facebook researchers clearly show,” writes Grohol, “is that they put too much faith in the tools they’re using without understanding — and discussing — the tools’ significant limitations.”
Did an institutional review board (IRB)—an independent ethics committee that vets research that involves humans—approve the experiment?
According to a Cornell University press statement on Monday, the experiment was conducted before an IRB was consulted.* Cornell professor Jeffrey Hancock—an author of the study—began working on the results after Facebook had conducted the experiment. Hancock only had access to results, says the release, so “Cornell University’s Institutional Review Board concluded that he was not directly engaged in human research and that no review by the Cornell Human Research Protection Program was required.”