The End of the Cash Register? Urban Outfitters Will Ring You Up With iPads

More
[optional image description]
Free People store, via URBN

In a presentation on its first-ever annual analyst day today, Urban Outfitters made an announcement: The chain, CIO Calvin Hollinger said, will switch from cash registers to Apple products.

"Sales people will have iPod touches," Joe Weistenthal reports, "and cash registers are being phased out in favor of iPads on a swivel."

The move makes sense. There's the cool factor of the Apple products, for one thing -- something of which the chain is no doubt conscious. But there's also the fact that iPads, per Hollinger, cost about a fifth of the price of cash registers. Replacing damaged or broken devices is presumably much easier when those devices are widely available consumer products. Plus, the flexibility of the iPad-plus-swivel design allows customers actually to see the screen that's conveying their transaction -- which doesn't just help with transparency, but which also, Weisenthal points out, allows customers to input their own information. (That will be particularly helpful given stores' increasing reliance on customers' email addresses for receipt-sending, discount-announcing, and the like.) 

It also means, of course, that store workers can be relatively mobile, allowing a point of purchase to be ... pretty much any point in the store. The iPods, for their part, will be used not only for sales and returns, but also for worker-side activities like retagging items and taking inventory.  

Screen shot 2012-09-27 at 10.36.04 PM.png

Screen shot 2012-09-27 at 10.36.37 PM.png

URBN, Inc.,Urban Outfitters' parent company, also owns Anthropologie, Free People, Terrain, and BHLDN -- so there's a good chance those establishments will be trying similar experiments with mobile checkout. (Actually, there's a very good chance: see the Anthropologie-focused checkout app and the Free People store pictured above.) As URBN's most recent annual report put it,

We create a unified environment in our stores that establishes an emotional bond with the customer. Every element of the environment is tailored to the aesthetic preferences of our target customers. Through creative design, much of the existing retail space is modified to incorporate a mosaic of fixtures, finishes and revealed architectural details. In our stores, merchandise is integrated into a variety of creative vignettes and displays designed to offer our customers an entire look at a distinct lifestyle. This dynamic visual merchandising and display technique provides the connection among the store design, the merchandise and the customer. Essential components of the ambiance of each store may include playing music that appeals to our target customers, using unique signage and employing a staff that understands and identifies with the target customer.

Apple products, given the cachet they're enjoying at the moment, fit right in with that overall aesthetic. And that aesthetic, of course -- creative, friendly, fun -- is what many retail outlets, from Target to Trader Joe's, are aiming for in their store design. Given that, we can probably expect to see Urban Outfitters' move to mobile becoming a more widespread phenomenon. iPads and iPods as checkout tools may prove to be that rare thing for retail stores: objects that are practical and brand-building at the same time.

Jump to comments

Megan Garber is a staff writer at The Atlantic. She was formerly an assistant editor at the Nieman Journalism Lab, where she wrote about innovations in the media.

Get Today's Top Stories in Your Inbox (preview)


Elsewhere on the web

Join the Discussion

After you comment, click Post. If you’re not already logged in you will be asked to log in or register. blog comments powered by Disqus

Video

Miami: The Next Big Start-Up City?

How the city became a center for innovation

Video

Video

A Brief History of Romantic Comedies

From The Atlantic's Chris Orr

Video

Video

Life in 'the New Arctic'

A moving portrait of a fading landscape

Video

Video

The Rise of New York City

A fascinating look at Manhattan in the 1940s

Video

'I Thought It Was Really Funny, but No One Else Did'

A day with New Yorker cartoonist Joe Dator

Video

New Yorkers: The Winemaker

Make your own wine ... in New York City

Video

What Is Methane Hydrate?

"Flaming ice" is a vast natural energy source

Video

NASA's Time-Lapse of the Sun

Now with epic dubstep music

Video

A Video Letter From the Editor

Highlights from the May 2013 issue

Video

Shaken Not Tuned: Cocktail Experiments

Can a tuning fork improve a cocktail?

Video

Video

The Rise of Environmentalism

Tracking 50 years, from the Love Canal disaster to Greenpeace

Video

Is He Cheating? A 1950s Guide

'That little blonde secretary from the office?’

Video

New Yorkers: Vintage Vacuum-Tube Amps

Risking electric shock to restore old amplifiers

Video

The DIY Piano-Bicycle

Everybody needs a hobby

Writers

Up
Down

More in Technology

In Focus

2013 National Geographic Traveler Photo Contest

Just In