Taco Bell vs. Old Spice: The Twitter War That Wasn't

More
[optional image description]
Daniel D. Snyder

This week, the Twitter account for Old Spice offered a Philosophical Observation.

The Old Spice account, as you may recall from 2010's "The Man Your Man Could Smell Like" campaign, is chock full of random and cheeky and only marginally humorous stuff like that (and like that, and like that). But for Taco Bell, purveyor of fire sauce as well as mystery meat, the question apparently struck a little too close to home.

So then -- and here's a thing I never thought I'd write -- Taco Bell struck back. With wit.

BURN! 

Old Spice, disappointingly, did not reply; otherwise, fire sauce might have started a flame war, and the world might have been treated to some Shakespeare-worthy Twitter insults. (Beefcakes! "Beef"! Deodorant! The mind reels.) 

But, alas, no. For the most part, this was a brief, lighthearted, and totally innocuous exchange -- a short screwball comedy set on Twitter's stage. But it was also a hint at the humanity that brands can take on as they carve a presence on social media. (Earlier today, it's worth noting, Twitter hosted another brand-to-brand conversation: The Huffington Post and Buzzfeed exchanging their thoughts about GIFs.) 

Brands -- or, more specifically, the people who control brands -- talk a lot about "Twitter presence." By that they often mean "presence" both as a presentation and as an interaction with customers. The Taco Bell/Old Spice Flame War That Wasn't serves as a nice reminder of the other dimension of that presence: the dimension that finds brands interacting with each other. On social media, brands don't simply have personalities; they have relational personalities. They interact with customers, sure; they also interact with each other. Or, at least, they have that option. If they're willing to take on Old Spice Guy.

Jump to comments
Presented by

Megan Garber is a staff writer at The Atlantic. She was formerly an assistant editor at the Nieman Journalism Lab, where she wrote about innovations in the media.

Get Today's Top Stories in Your Inbox (preview)

The Ghost Trains of America

Can a band of locomotive experts save vintage railcars from ruin?


Elsewhere on the web

Join the Discussion

After you comment, click Post. If you’re not already logged in you will be asked to log in or register. blog comments powered by Disqus

Video

Why Did I Study Physics?

Using hand-drawn cartoons to explain an academic passion

Video

What If Emoji Lived Among Us?

A whimsical ad imagines what life would be like if emoji were real.

Video

Living Alone on a Sailboat

"If you think I'm a dirtbag, then you don't understand the lifestyle."

Video

How Is Social Media Changing Journalism?

How new platforms are transforming radio, TV, print, and digital

Video

The Place Where Silent Movies Sing

How an antique, wind-powered pipe organ brings films to life

Feature

The Future of Iced Coffee

Are artisan businesses like Blue Bottle doomed to fail when they go mainstream?

Writers

Up
Down

More in Technology

Just In