A lot conventional wisdom about software is mistaken. It's probably a mistake to try to tackle these misconceptions in too much detail in a blog post, but my time here is limited and perhaps a short catalog of common mistakes might help some of you think more critically about the programs you use every day.
Results are what matter We all know that small computers have transformed the workplace. The world of The Apartment and Mad Men has vanished. Companies know that they wouldn't be more profitable if they discarded their PCs and hired lots of secretaries and typists. Yet the productivity gains from using computers have been remarkably hard to identify.
It turns out that lot of the work we do with business computers involves dressing up our ideas to impress managers and clients. Where a typed page was once sufficient, we now dispatch an elegantly typeset document and a deck of presentation slides. This might not help the company serve customers, but it helps individuals impress their managers.
Much of the real contribution that software makes to your thinking happens in the course of the work. What may matter most in the long run are the ideas you discover while preparing a management report or a client presentation. Process matters.
Software should be polished We spend too much time perfecting the way our programs look, just as in the previous century we spent far too much time perfecting our books. We are accustomed to a very high standard of editing and typesetting in publishing, a standard that originally was possible only because a vast number of educated women were for the first time entering the work force and were, for a time, willing to accept very low wages. Today, we look for the same sort of surface polish in our software.
All this polish comes with substantial costs. Some costs are evident because they appear in the price. Others are hidden. How do you measure the cost of terrific software that never gets written, or that remains locked in a laboratory?
Software developers have long struggled to reduce the riskiness of development, its delays and failures, by working to build a software factory that would make software construction more systematic. This hasn't worked well. "We software creators woke up one day," I wrote in 2007, "to find ourselves living in the software factory. The floor is hard, from time to time it gets very cold at night, and they say the factory is going to close and move somewhere else. We are unhappy with our modern computing and alienated from our work, we experience constant, inexorable guilt."
We've been here before. In 1853, John Ruskin inserted a long aside in The Stones Of Venice to advise to the Victorian consumer and art buyer. What sort of things should one buy? Ruskin suggests the following:
1. Never encourage the manufacture of any article not absolutely necessary, in the production of which Invention has no share.
2. Never demand an exact finish for its own sake, but only for some practical or noble end.
3. Never encourage imitation or copying of any kind, except for the sake of preserving record of great works.
Brush marks are not signs of sloth, and pixel misalignments are not an indicator of moral laxity. The software creator should make intention clear, but excessive polish is slave's work unredeem'd.
Software should be friendly
The program is not your friend. It does not understand you, or care about you.
Computers should be intuitive
We are often told that computers should be information appliances, that you don't need to know about anything under the hood. Many things we want to do, however, are far from simple; the real work of real people is surprisingly complex. Learning to use tools well sometimes takes times, but you are only a beginner once and you may use your tools every day.
Programs should never crash, hang, or do surprising things
Homer nods, and most of us aren't Homer. Human collaborators sometimes make mistakes, lose things, or drop them on the floor. With computers as well as people, take sensible precautions and hope for the best.
On her first trip to New Mexico, Linda was astonished to find that National Park trails frequently ran close beside spectacular cliffs, with no guard rails in sight. Back east, you'd put up a guard rail and spoil the view -- or you might close the trail because it might be dangerous. If we do not trust users, we deprive people of abilities they need.
No one wants to read on screens
People still say this, even though we spend our days reading and writing on the screen. It is now clear that the future of serious reading and writing lies on screens and on the displays that will replace them.
Hypertext is distracting; the Internet is ruining kids today
Life is distracting. Ideas are complicated and densely interconnected. There is too much to do and we have too little time. Kids know this, too, and make choices accordingly.
Computers don't wear out
Computers you depend on last three years, laptops a bit less. A three-year-old computer, even if in pristine condition, is sufficiently obsolete that replacing it is nearly mandatory. If you don't use your computer much, or you want to use an old computer for an occasional chore, you can keep it for a few years more.
Web pages should (or can) say one thing, and should mean what they say
Dreams of the semantic Web often rest on the assumption that we can (and will) express the meaning of a Web page in a simple and concise format. Everything we know about writing, everything we know about meaning, suggests this is a fantasy.
In despair over their perception of the intellectual dishonesty of the Bush administration and the epistemic closure of the American Right, Jed Buchwald and Diane Greco Josefowicz wrote The Zodiac of Paris. It's describes once-famous controversies in the early 19th century over some Egyptian inscription that suggested the world was older than Genesis allows.
The book is, in a very real sense, about the lies Curveball told Colin Powell, but that meaning is not on the page.
Steve Jobs matters
The American business press is obsessed with CEOs. If a stock increases, the firm's leaders are brilliant fellows. If shares plummet, the CEO must be a buffoon. Steve Jobs, once regarded as a fool, is now hailed as the one true software visionary, the indispensible force.
Jobs is, in fact, a good software critic and an executive who is willing to trust his judgment and endure the consequences.
The customer, the usability lab, or the marketplace will tell you what is good; crowds are wise
From the user-generated content of Wikipedia to mass recommendation systems and user-written product reviews, my colleagues assume that crowds are wise and that, on average, sensible opinions prevail. That this is often true is fortunate, but crowds can be wildly wrong..
Almost all software designers believe that customers, clinical studies, or the marketplace will reveal what works and what doesn't, but everything we know about art (and software is an art form) argues this cannot be right. Best-seller lists sometimes contain good books, but they list bad books aplenty. Popular movies are not always great.
We know that an intelligent critic can sometimes recognize a great work when she sees it. No individual's taste or judgment is infallible, but the marketplace is often wrong, too.
James Fallows is a national correspondent for The Atlantic and has written for the magazine since the late 1970s. He has reported extensively from outside the United States and once worked as President Carter's chief speechwriter. His latest book is China Airborne.
Freddie Gray's death on April 19 leaves many unanswered questions. But it is clear that when Gray was arrested in West Baltimore on the morning of April 12, he was struggling to walk. By the time he arrived at the police station a half hour later, he was unable to breathe or talk, suffering from wounds that would kill him.*
Gray died Sunday from spinal injuries. Baltimore authorities say they're investigating how the 25-year-old was hurt—a somewhat perverse notion, given that it was while he was in police custody, and hidden from public view, that he apparently suffered injury. How it happened remains unknown. It's even difficult to understand why officers arrested Gray in the first place. But with protestors taking to the streets of Baltimore since Gray's death on Sunday, the incident falls into a line of highly publicized, fatal encounters between black men and the police. Meanwhile, on Tuesday, a reserve sheriff's deputy in Tulsa, Oklahoma, pleaded not guilty to a second-degree manslaughter charge in the death of a man he shot. The deputy says the shooting happened while he was trying to tase the man. Black men dying at the hands of the police is of course nothing new, but the nation is now paying attention and getting outraged.
After a five-month delay, Loretta Lynch made history last week. On Thursday, the Senate confirmed Lynch as the next U.S. attorney general, the first African American woman ever to hold this Cabinet position. Her long-stalled nomination sometimes seemed in doubt, held hostage to partisan jockeying between Democrats and Republicans. But one political bloc never gave up, relentlessly rallying its support behind Lynch: the black sorority.
During her initial hearing, the seats behind Lynch were filled with more than two dozen of her Delta Sigma Theta Sorority sisters arrayed in crimson-and-cream blazers and blouses, ensuring their visibility on the national stage. These Delta women—U.S. Representatives Marcia Fudge and Joyce Beatty among them—were there to lend moral support and show the committee that they meant business. The Deltas were not alone. The Lynch nomination also drew support from congressional representatives from other black sororities: Alpha Kappa Alpha members Terri Sewell and Sheila Jackson Lee took to the House floor to advocate for a vote while Sigma Gamma Rho members Corinne Brown and Robin Kelly and Zeta Phi Beta member Donna Edwards used social media and press conferences to campaign on Lynch’s behalf.
Where did it come from, and what are its intentions? The simplicity of these questions can be deceiving, and few Western leaders seem to know the answers. In December, The New York Times published confidential comments by Major General Michael K. Nagata, the Special Operations commander for the United States in the Middle East, admitting that he had hardly begun figuring out the Islamic State’s appeal. “We have not defeated the idea,” he said. “We do not even understand the idea.” In the past year, President Obama has referred to the Islamic State, variously, as “not Islamic” and as al-Qaeda’s “jayvee team,” statements that reflected confusion about the group, and may have contributed to significant strategic errors.
Hours after a major earthquake wreaked havoc across his country, Nepali Information Minister Minendra Rijal appeared at a news conference on Saturday to announce that schools would be closed for the next five days. "We never imagined we'd face such devastation," he said.
But for geologists, Saturday's disaster—which has claimed over 2,400 lives—was sadly predictable.
"Physically and geologically what happened is exactly what we thought would happen," James Jackson, head of the earth-sciences department at the University of Cambridge, told the Associated Press.
Blessed with stunning natural scenery, Nepal is a popular tourist destination that attracts hundreds of thousands of travelers each year. But the source of the country's beauty is what makes it particularly vulnerable to earthquakes. Much of Nepal's population lives in a valley beneath the Himalayas, a mountain range formed by collisions between the Indian and Central Asian tectonic plates. These collisions—which occur when the Indian plate slides underneath its much larger neighbor—are what cause earthquakes. According to The Washington Post, a chunk of the earth measuring 75 by 37 miles shifted 10 feet in 30 seconds on Saturday, destroying much of what lay atop the surface.
I’m not a dog person. I prefer cats. Cats make you work to have a relationship with them, and I like that. But I have adopted several dogs, caving in to pressure from my kids. The first was Teddy, a rottweiler-chow mix whose bushy hair was cut into a lion mane. Kids loved him, and he grew on me, too. Teddy was probably ten years when we adopted him. Five years later he had multiple organs failing and it was time to put him to sleep.
When I arrived at the vet, he said I could drop him off. I was aghast. No. I needed to stay with Teddy.As the vet prepped the syringe to put him to sleep, I started sobbing. The vet gave me a couple minutes to collect myself and say goodbye. I held Teddy's paw until he died. Honestly, I didn't think I was that attached.
A lot of Internet ink has been spilled over how lazy and entitled Millennials are, but when it comes to paying for a college education, work ethic isn't the limiting factor. The economic cards are stacked such that today’s average college student, without support from financial aid and family resources, would need to complete 48 hours of minimum-wage work a week to pay for his courses—a feat that would require superhuman endurance, or maybe a time machine.
To take a close look at the tuition history of almost any institution of higher education in America is to confront an unfair reality: Each year’s crop of college seniors paid a little bit more than the class that graduated before. The tuition crunch never fails to provide new fodder for ongoing analysis of the myths and realities of The American Dream. Last week, a graduate student named Randy Olson listened to his grandfather extol the virtues of putting oneself through college without family support. But paying for college without family support is a totally different proposition these days, Olson thought. It may have been feasible 30 years ago, or even 15 years ago, but it's much harder now.
In her new book No One Understands You and What To Do About It, Heidi Grant Halvorson tells readers a story about her friend, Tim. When Tim started a new job as a manager, one of his top priorities was communicating to his team that he valued each member’s input. So at team meetings, as each member spoke up about whatever project they were working on, Tim made sure he put on his “active-listening face” to signal that he cared about what each person was saying.
But after meeting with him a few times, Tim’s team got a very different message from the one he intended to send. “After a few weeks of meetings,” Halvorson explains, “one team member finally summoned up the courage to ask him the question that had been on everyone’s mind.” That question was: “Tim, are you angry with us right now?” When Tim explained that he wasn’t at all angry—that he was just putting on his “active-listening face”—his colleague gently explained that his active-listening face looked a lot like his angry face.
In Baltimore, where 25-year-old Freddie Gray died shortly after being taken into police custody, an investigation may uncover homicidal misconduct by law enforcement, as happened in the North Charleston, South Carolina, killing of Walter Scott. Or the facts may confound the darkest suspicions of protestors, as when the Department of Justice released its report on the killing of Michael Brown.
What's crucial to understand, as Baltimore residents take to the streets in long-simmering frustration, is that their general grievances are valid regardless of how this case plays out. For as in Ferguson, where residents suffered through years of misconduct so egregious that most Americans could scarcely conceive of what was going on, the people of Baltimore are policed by an entity that perpetrates stunning abuses. The difference is that this time we needn't wait for a DOJ report to tell us so. Harrowing evidence has been presented. Yet America hasn't looked.
A magnitude 7.8 earthquake struck Nepal early on Saturday, centered 10 miles below the surface, less than 50 miles from the capital of Kathmandu. At least 2,200 are already reported to have been killed by the quake and subsequent avalanches triggered in the Himalayas. Historic buildings and temples were destroyed, leaving massive piles of debris in streets as rescue workers and neighbors work to find and help those still trapped beneath rubble. Below are images from the region of the immediate aftermath of one of the most powerful earthquakes to strike Nepal in decades. (Editor's note, some of the images are graphic in nature.)
Today was the latest installment of the never-ending Clinton scandal saga, but it won’t be the last. Yet in some ways, the specifics are a distraction. The sale of access was designed into the post-2001 Clinton family finances from the start. Probably nobody will ever prove that this quid led to that quo … but there’s about a quarter-billion-dollar of quid heaped in plain sight and an equally impressive pile of quo, and it’s all been visible for years to anyone who cared to notice. As Jonathan Chait, who is no right-wing noise-machine operator, complained: “The Clintons have been disorganized and greedy.”
“All of this amounts to diddly-squat,” pronounced long-time Clinton associate James Carville when news broke that Hillary Clinton had erased huge numbers of emails. That may not be true: If any of the conduct in question proves illegal, destroying relevant records may also have run afoul of the law.