Given the proliferation of identity theft and Internet scams, handing one's credit card information over to even a known and trusted online store can mean a moment of panic.
But people have different reasons to be afraid, and the consumer protection advocates at SiteJabber have put together a list of the top fears associated with e-commerce, along with some stats on e-commerce fraud (it climbed steadily from $1.5 billion in lost sales in 2000 to $4 billion in 2008, and it fell to $3.3 billion in 2009).
Here are the top e-commerce fears, according to SiteJabber. The information comes from a variety of sources, including the Census Bureau and the Pew Internet & American Life Project Survey:
- Fear of credit card information being stolen
- "It's not a 'real' store"
- "I can't tell what the product is really like"
- Needing help from a salesperson
- "You'll sell my information"
- Not being able to track orders
- "If I don't like it, I'll be stuck with it"