Cloud Evolution: From Internal Efficiencies to Better Customer Experiences
In fact, a recent IBM study of business and IT leaders found that the number of organizations which will be using cloud for business model innovation will double within the next three years. In addition, even though cloud is often perceived as being an IT concern, respondents perceive cloud's value in its ability to help them with business capabilities such as increased collaboration (62%), new delivery channels/markets (56%), new/enhanced revenue streams (54%), competitive differentiation through specialization (51%), and so on.
When we think of cloud-enabled business model innovation, we tend to identify organizations as either disruptors, innovators, or optimizers. Each organization must determine where it is likely to achieve the greatest impact. A great example of a disruptive -- and therefore potentially very high value -- usage of cloud is the way Philips is leveraging its cloud platform for consumer electronics companies.
Cloud services can be used to manage millions of connected consumer devices, provision services, collect customer intelligence, and bundle services, software, hardware for an "all-in price." In short, it makes smarter TV services more cost effective for manufacturers and consumers.
Already, Philips has announced that cloud will enable them to drive their Smart TV internet services to millions of viewers in more than 30 countries. The head of Philips Smart TV, Albert Mombarg, has been quoted as saying they expect it to transform the way they offer new services and drive ongoing business innovation.
What I find interesting is that cloud is no longer just seen as a means to drive internal efficiencies. It's actually driving innovations that reach end customers! And once analytics are brought into the mix, it's easy to envision how cloud will become the means to delivering a more meaningful experience to those end customers.
Discover more. Click to view our infographic on how the cloud is
helping organizations thrive in the era of Big Data.