In her new book No One Understands You and What To Do About It, Heidi Grant Halvorson tells readers a story about her friend, Tim. When Tim started a new job as a manager, one of his top priorities was communicating to his team that he valued each member’s input. So at team meetings, as each member spoke up about whatever project they were working on, Tim made sure he put on his “active-listening face” to signal that he cared about what each person was saying.
But after meeting with him a few times, Tim’s team got a very different message from the one he intended to send. “After a few weeks of meetings,” Halvorson explains, “one team member finally summoned up the courage to ask him the question that had been on everyone’s mind.” That question was: “Tim, are you angry with us right now?” When Tim explained that he wasn’t at all angry—that he was just putting on his “active-listening face”—his colleague gently explained that his active-listening face looked a lot like his angry face.
The growing slate of 2016 presidential candidates had barely had a chance to announce their campaigns before a new contender entered the fray, only to prove immediately divisive. The guilty party? Hillary Clinton’s new logo, a blue and red “H” with a bold arrow as the crossbar.
Since anything to do with Hillary raises red (and blue) flags, critics assumed that the logo must be packed with symbolism. So, left-wingers were displeased that the arrow is red and points to the right, while right-wingers were annoyed that, when reversed, the arrow points left. Not since the Soviets ideologically censored art for geographical orientation—things facing West were forbidden—has the mere direction of anything been so disparaged. But that doesn’t mean Hillary’s logo should be given a free pass. The folks at FedEx, Tag Heuer, Amazon, and at least a dozen other corporations are justifiably upset because they have arrows in their logos, too—and how many arrows can the market bear? (Incidentally, the Nazi Stormtroopers' (SA) logo contained an “S” that turned into an arrow, but don't judge all arrows on a few rotten applications.)
What is the Islamic State?
Where did it come from, and what are its intentions? The simplicity of these questions can be deceiving, and few Western leaders seem to know the answers. In December, The New York Times published confidential comments by Major General Michael K. Nagata, the Special Operations commander for the United States in the Middle East, admitting that he had hardly begun figuring out the Islamic State’s appeal. “We have not defeated the idea,” he said. “We do not even understand the idea.” In the past year, President Obama has referred to the Islamic State, variously, as “not Islamic” and as al-Qaeda’s “jayvee team,” statements that reflected confusion about the group, and may have contributed to significant strategic errors.
Leon Trotsky is not often invoked as a management guru, but a line frequently attributed to him would surely resonate with many business leaders today. “You may not be interested in war,” the Bolshevik revolutionary is said to have warned, “but war is interested in you.” War, or at least geopolitics, is figuring more and more prominently in the thinking and fortunes of large businesses.
Of course, multinational companies such as Shell and GE have long cultivated an expertise in geopolitics. But the intensity of concern over global instability is much higher now than in any recent period. In 2013, the private-equity colossus KKR named the retired general and CIA director David Petraeus as the chairman of its global institute, which informs the firm’s investment decisions. Earlier this year, Sir John Sawers, the former head of MI6, Britain’s CIA, became the chairman of Macro Advisory Partners, a firm that advises businesses and governments on geopolitics. Both appointments are high-profile examples of a much wider trend: an increasing number of corporations are hiring political scientists, starting their board meetings with geopolitical briefings, and seeking the advice of former diplomats, spymasters, and military leaders.“The last three years have definitely been a wake-up call for business on geopolitics,” Dominic Barton, the managing director of McKinsey, told me. “I’ve not seen anything like it. Since the Second World War, I don’t think you’ve seen such volatility.” Most businesses haven’t pulled back meaningfully from globalized operation, Barton said. “But they are thinking, Gosh, what’s next?”
In January, the clothing-and-lifestyle brand Lilly Pulitzer announced that it would collaborate with Target, releasing a collection of 250 pieces of apparel, accessories, and home decor by way of the discount chain. This weekend, the results of that collaboration were put up for sale in Target stores and on its website. Both of these events would seem to be innocuous: yet another instance of the discount retailer’s collaboration with a high-end fashion brand, of luxury goods made accessible to the masses, of fashion (relatively) democratized. A win-win! Actually, a win-win-win!
There was something different, however, about this particular launch. #LillyforTarget ended up, remarkably … angering people. Lots of people.
When healthcare is at its best, hospitals are four-star hotels, and nurses, personal butlers at the ready—at least, that’s how many hospitals seem to interpret a government mandate.
When Department of Health and Human Services administrators decided to base 30 percent of hospitals’ Medicare reimbursement on patient satisfaction survey scores, they likely figured that transparency and accountability would improve healthcare. The Centers for Medicare and Medicaid Services (CMS) officials wrote, rather reasonably, “Delivery of high-quality, patient-centered care requires us to carefully consider the patient’s experience in the hospital inpatient setting.” They probably had no idea that their methods could end up indirectly harming patients.
This month, many of the nation's best and brightest high school seniors will receive thick envelopes in the mail announcing their admission to the college of their dreams. According to a 2011 survey, about 60 percent of them will go to their first-choice schools. For many of them, going away to college will be like crossing the Rubicon. They will leave their families -- their homes -- and probably not return for many years, if at all.
That was journalist Rod Dreher's path. Dreher grew up in the small southern community of Starhill, Louisiana, 35 miles northwest of Baton Rouge. His family goes back five generations there. His father was a part-time farmer and sanitarian; his mother drove a school bus. His younger sister Ruthie loved hunting and fishing, even as a little girl.
One of the most shocking parts of watching Kurt Cobain: Montage of Heck is finding out that the god of grunge was once a really cute kid. Director Brett Morgen peppers his documentary with Super 8 clips in which the future Nirvana singer can be seen as an infant, toddler, and grade-schooler, blowing out birthday candles, carrying around a stuffed panda, and sending kisses to the camera. Towheaded and cheery-eyed, wearing tiny suit jackets and cardigans, lil Cobain could have been in a Normal Rockwell painting. That he was the iconic all-America boy helps explain his later rebellion, making him an avatar for how traditional domestic life begat counterculture, and …
... oh, wait. I’m mythologizing, aren’t I? Assuming causes and effects that can’t ever be known, turning a human being into an abstraction: Montage of Heck, in some theaters now and airing on HBO on May 4, was created specifically to ward against this sort of thing. In 2007, Courtney Love gave Morgen access to a trove of previously unexamined recordings, notes, and artwork relating to her late husband, with one bit of instruction that would take the director eight years to carry out. “It was time to examine this person and humanize him and decanonize these values that he allegedly stood for—the lack of ambition and these ridiculous myths that had been built up around him,” Love told The New York Times.
Mary Hamm was in pain, though it was hard to tell. She bustled around the Starbucks, pouring drinks, restocking pastries, and greeting customers with an unshakable gaze perfected during 25 years of working in hospitality. Her smile said, How can I help you? Her eyes said, I know you’re going to order a caramel Frappuccino, so let’s do this.
Occupying prime space in a Fredericksburg, Virginia, strip mall, beside a Dixie Bones BBQ Post, this Starbucks pulls in about $40,000 a week. Hamm, 49, had been managing Starbucks stores for 12 years. The problem was her feet. After two decades in the food-service business, they had started to wear out. She had two metal plates in the right one, installed over the course of five surgeries. Now her left foot needed surgery too. She doesn’t like to complain, but when I asked her how often she was in pain, she smiled and said quietly, “All the time.”
From "swag" to "on fleek," tweens explain the changing English language.
How a small neighborhood next to LAX airport slowly disappeared