About 70 percent of the complaints recorded by the Zagat Survey are about service, far more than food. The authors describe the problems in America's dining service and provide suggestions for how to improve the restaurant experience for everyone.
After a trip to the Havana Bienal art exposition, the authors discover that the best Cuban food isn't in Cuba anymore--it's in Miami and New York. Will scaling back Communism help Cuba reclaim its flavor?
Why do we predict continuing growth in the restaurant industry? The same demographics that produced a long-term restaurant revolution and shaped today's dining-out habits haven't changed. Let's get real. We always have to eat.