United Airlines Replies, About That Diverted Flight

By James Fallows

OK, I want to wrap this up as much as you do. But I said that if I received any statement from United Airlines about a flight that was diverted to Chicago because of an onboard dispute, I would give prominent display to whatever the company said. Background on the dispute, from the family that was removed from the plane, is here. I've just received a reply from United, which I now pass along without comment and in full:

Hi James,
 
Megan [McCarthy, United's managing director for external communications] mentioned that you reached out to us earlier this week for a statement. Here's what I can offer you on this matter. Again, apologies for missing your initial request. Response below:
 
United flight 638 from Denver to Baltimore diverted to Chicago O'Hare after the crew reported a disturbance involving a passenger. The flight landed without incident and the customers were removed from the flight. We reaccommodated the customers on the next flight to Baltimore and have since conducted a full review of our inflight entertainment.
 
Many thanks,
 
Charles Hobart
Spokesman, Public Relations

This article available online at:

http://www.theatlantic.com/national/archive/2013/04/united-airlines-replies-about-that-diverted-flight/274685/