President & Editor in Chief
Managing Editor, Magazine
Deputy Editor, Magazine
Deputy Editor, TheAtlantic.com
Literary Editor, Magazine
Managing Editor, TheAtlantic.com
Yoni Appelbaum, David Barber (Poetry), Chris Bodenner, C. Michael Curtis (Fiction), Emily Anne Epstein, Richard Florida, David Frum, Sophie Gilbert, James Hamblin, Kate Julian, Denise Kersten Wills, Corby Kummer, Adrienne LaFrance, Christopher Orr, Yvonne Rolzhausen, Rebecca J. Rosen, Jennie Rothenberg Gritz, Alan Taylor, Derek Thompson
Washington Editor at Large; Editor, AtlanticLIVE
Senior Associate Editors
Janice Cane (Chief), Karen Ostergren
Associate Art Director
Director: John Kefferstan
Executive Staff Manager
Marc Ambinder, Peter Beinart, Ian Bogost, Kate Bolick, David Brooks, Andrew Cohen, Wayne Curtis, Ross Douthat, Gregg Easterbrook, Garrett Epps, David H. Freedman, Lori Gottlieb, Michael Hirschorn, Nancy Jo Iacoi, Wendy Kaminer, Robert D. Kaplan, Mary Louise Kelly, Toby Lester, Sandra Tsing Loh, Alexis C. Madrigal, Thomas Mallon, Charles C. Mann, B.R. Myers, Moisés Naím, P.J. O'Rourke, James Parker, Virginia Postrel, Jonathan Rauch, David Rohde, Jeffrey Rosen, Eric Schlosser, Ellen Ruppel Shell, Burt Solomon, Sage Stossel, Jeffrey Tayler, Chuck Todd, Robert Vare, Leon Wieseltier, Graeme Wood
Executive Producer: Kasia Cieplak-Mayr von Baldegg
Senior Associate Producer: Sam Price-Waldman
Associate Producer: Paul Rosenfeld
Animator & Designer: Jackie Lay
Senior Associate Editor: Chris Heller
Fellow: Nadine Ajaka
Editor: Sommer Mathis
President & Chief Operating Officer
Vice President & Publisher
Vice President & President, AtlanticLIVE
Margaret Low Smith
Vice President of Marketing
William P. Mulvihill
Executive Director, Revenue Operations
Executive Creative Director, Integrated Marketing
Executive Director, Integrated Marketing
Integrated Advertising Sales
Advertising Director, Midwest: Liz Aslanian Lorenzoni, email@example.com
Advertising Director, East: Cassidy Nasello, 646-539-6728, CNasello@theatlantic.com
Advertising Director, EMEA: Helen Davies, +44 (0)20 3574 4519, firstname.lastname@example.org
Senior Integrated Sales Director: Jill Mullan, 646-539-6726, email@example.com
Integrated Sales Director, Northeast: Deirdre O'Connor, 646-539-6719, firstname.lastname@example.org
Integrated Account Director: Katie Milot, 646-539-6720, email@example.com
Integrated Account Manager: Courtney Kelly, 646-539-6718, firstname.lastname@example.org
Integrated Sales Director, Southeast: Chesley Neubauer, email@example.com
Integrated Sales Director, Detroit: Linda Ramsey, 248-865-1175, firstname.lastname@example.org
Western Ad Director, Pacific Northwest: Moira McDonald, 415-291-8072, email@example.com
Integrated Sales Director, Los Angeles: Jennifer Grace, 310-867-0499, firstname.lastname@example.org
Integrated Sales Manager: Chloe Bender, email@example.com
Book Publishing: Gloria Bruere, 718-275-0482, firstname.lastname@example.org
Direct Response and Emporium: Marie Isabelle, Manager, 800-280-2069, email@example.com
Associate: Susan Boucher
Director, Strategic Business and Planning Operations: Jesse Waldele
Director, Ad Operations and Yield Optimization Strategy: Jeffrey Griffin
Ad Operations Manager: Kareen Ludford
Senior Sales Planner: Courtney Cunningham
Assistant to the Vice President & Publisher: Sarah Champ
Sales Planner: Alexandra Bellows, Samantha Kiersey
Fellow: Michelle Edelman
Associate Director: Jeremy Elias
Associate Director: Isaac Brody
Content Lead: Max Levy
Senior Program Manager: Katie Vanderhoff
Program manager: Mary McGee
Marketing Managers: Sarah Devlin, Brad Girson, Sarah Sherman
Product Manager: Jennifer Sun
Brand Strategist: Dana Tom
Art Director: Dante Meick
Digital Designer: Devin Rochford
Designer: Emily Guez
Senior Director: Anna Bross
Communications Manager: Sydney Simon
Director: David Bergeman
Manager: Lisa Littman
Operations Coordinator: Carson Trobich
Managing Director, Business Development: Emily Akhtarzandi
Senior Director, Operations: Lyndsay Polloway
Senior Director, Business Development & Marketing: Frank Roda
Senior Producer: Suzanne Smalley
Director, Business Development: Patrick Garrigan
Director, Marketing and Strategic Partnerships: Jean Namkung
Program Director, National Events: Noelle Thorn Rinner
Associate Director, National Events: Ashley Bolding
Associate Director, Custom Programs: Logan Elsass
Associate Director, Audience Development: Anna Greene
Associate Directors, Business Development: Lauren Evans, Annie Hudson, Melodie Brown Thomas
Events Managers: Vanessa Finnie, Casey Pallenik, Eleni Savopoulos
Program Manager: Sherene Joseph
Marketing Manager: Miranda Kaufman-Waldron
Associate Producers: Lauren Kiel, Michelle Timmerman
Assistant Producer: Margaret Barthel
Designer: Matthew Moses
Executive Assistant: Michael Bloom
Business Development Coordinator: Ricki Eshman
Events Coordinators: Maddie Hilbrant, Jessica Spiegel
Fellows: Megan Devlin, Michelle Dimino, A.J. Tomiak
Digital Products & Technology
Vice President and General Manager, The Atlantic Digital: Kimberly Lau
Senior Product Director: Betsy Ebersole
Product Director: Clarissa Matthews
Product Manager: Delaney Chambers
Digital Design Director: Libby Bawcombe
Senior Web Developer and Technical Lead: Josh West
Senior Web Developer and Interactive Lead: Frankie Dintino
Developers: Chris Barna, Jason Goldstein, Carl Johnson, Paul Nicholsen, Oakland Peters
Web Designer: Desmond Jackson
Fellow: Jess Remington
Associate Director, Digital Analytics: Adam Felder
Analyst, Digital Analytics and Business Development: David Williams
Atlantic Media Company
Jay Lauf, Senior Vice President and Group Publisher; Publisher, Quartz
Mixed Signals: Why People Misunderstand Each Other
In her new book No One Understands You and What To Do About It, Heidi Grant Halvorson tells readers a story about her friend, Tim. When Tim started a new job as a manager, one of his top priorities was communicating to his team that he valued each member’s input. So at team meetings, as each member spoke up about whatever project they were working on, Tim made sure he put on his “active-listening face” to signal that he cared about what each person was saying.
But after meeting with him a few times, Tim’s team got a very different message from the one he intended to send. “After a few weeks of meetings,” Halvorson explains, “one team member finally summoned up the courage to ask him the question that had been on everyone’s mind.” That question was: “Tim, are you angry with us right now?” When Tim explained that he wasn’t at all angry—that he was just putting on his “active-listening face”—his colleague gently explained that his active-listening face looked a lot like his angry face.
The Disintegration of the World
Leon Trotsky is not often invoked as a management guru, but a line frequently attributed to him would surely resonate with many business leaders today. “You may not be interested in war,” the Bolshevik revolutionary is said to have warned, “but war is interested in you.” War, or at least geopolitics, is figuring more and more prominently in the thinking and fortunes of large businesses.
Of course, multinational companies such as Shell and GE have long cultivated an expertise in geopolitics. But the intensity of concern over global instability is much higher now than in any recent period. In 2013, the private-equity colossus KKR named the retired general and CIA director David Petraeus as the chairman of its global institute, which informs the firm’s investment decisions. Earlier this year, Sir John Sawers, the former head of MI6, Britain’s CIA, became the chairman of Macro Advisory Partners, a firm that advises businesses and governments on geopolitics. Both appointments are high-profile examples of a much wider trend: an increasing number of corporations are hiring political scientists, starting their board meetings with geopolitical briefings, and seeking the advice of former diplomats, spymasters, and military leaders.“The last three years have definitely been a wake-up call for business on geopolitics,” Dominic Barton, the managing director of McKinsey, told me. “I’ve not seen anything like it. Since the Second World War, I don’t think you’ve seen such volatility.” Most businesses haven’t pulled back meaningfully from globalized operation, Barton said. “But they are thinking, Gosh, what’s next?”
Winners of the 2014 Smithsonian Magazine Photo ContestThe editors of Smithsonian magazine have announced the winners of their 12th annual photo contest, selected from more than 26,500 entries. The winning photographs from from the competition's six categories are published below: The Natural World, Travel, People, Americana, Altered Images and Mobile. Also, a few finalists have been included as well. Captions were written by the photographers. Be sure to visit the contest page at Smithsonian.com to see all the winners and finalists.Continue Reading
What ISIS Really Wants
What is the Islamic State?
Where did it come from, and what are its intentions? The simplicity of these questions can be deceiving, and few Western leaders seem to know the answers. In December, The New York Times published confidential comments by Major General Michael K. Nagata, the Special Operations commander for the United States in the Middle East, admitting that he had hardly begun figuring out the Islamic State’s appeal. “We have not defeated the idea,” he said. “We do not even understand the idea.” In the past year, President Obama has referred to the Islamic State, variously, as “not Islamic” and as al-Qaeda’s “jayvee team,” statements that reflected confusion about the group, and may have contributed to significant strategic errors.
The Problem With Satisfied Patients
When healthcare is at its best, hospitals are four-star hotels, and nurses, personal butlers at the ready—at least, that’s how many hospitals seem to interpret a government mandate.
When Department of Health and Human Services administrators decided to base 30 percent of hospitals’ Medicare reimbursement on patient satisfaction survey scores, they likely figured that transparency and accountability would improve healthcare. The Centers for Medicare and Medicaid Services (CMS) officials wrote, rather reasonably, “Delivery of high-quality, patient-centered care requires us to carefully consider the patient’s experience in the hospital inpatient setting.” They probably had no idea that their methods could end up indirectly harming patients.
Dr. Oz and the Pathology of 'Open-Mindedness'
The Dr. Oz Show provides critics with ample material: séances, energy healing, miracle diet products. Once a media darling, Oz has been subjected to a steady stream of public humiliations, from his shaming in front of a Senate subcommittee to an April 15 letter that a group of doctors wrote to Columbia University, urging his dismissal from the faculty, accusing him of promoting “quack treatments and cures in the interest of personal financial gain”—to which Dr. Oz responded with an ad hominem attack on the letter-writers and a defense of free speech. But despite numerous subsequent think pieces about the man behind the curtain, a crucial question stands out: Why call for Dr. Oz’s dismissal, when many medical schools and hospitals endorse the most outlandish of his claims?
Relationships Are More Important Than Ambition
This month, many of the nation's best and brightest high school seniors will receive thick envelopes in the mail announcing their admission to the college of their dreams. According to a 2011 survey, about 60 percent of them will go to their first-choice schools. For many of them, going away to college will be like crossing the Rubicon. They will leave their families -- their homes -- and probably not return for many years, if at all.
That was journalist Rod Dreher's path. Dreher grew up in the small southern community of Starhill, Louisiana, 35 miles northwest of Baton Rouge. His family goes back five generations there. His father was a part-time farmer and sanitarian; his mother drove a school bus. His younger sister Ruthie loved hunting and fishing, even as a little girl.
The Upwardly Mobile Barista
Mary Hamm was in pain, though it was hard to tell. She bustled around the Starbucks, pouring drinks, restocking pastries, and greeting customers with an unshakable gaze perfected during 25 years of working in hospitality. Her smile said, How can I help you? Her eyes said, I know you’re going to order a caramel Frappuccino, so let’s do this.
Occupying prime space in a Fredericksburg, Virginia, strip mall, beside a Dixie Bones BBQ Post, this Starbucks pulls in about $40,000 a week. Hamm, 49, had been managing Starbucks stores for 12 years. The problem was her feet. After two decades in the food-service business, they had started to wear out. She had two metal plates in the right one, installed over the course of five surgeries. Now her left foot needed surgery too. She doesn’t like to complain, but when I asked her how often she was in pain, she smiled and said quietly, “All the time.”
“I think it’s just gonna be us.” The voice came from one of the grizzled sports reporters gathered in a nearly empty Manhattan hotel ballroom on a cold Friday evening in February. There was the reporter from NBA.com, the house organ of the National Basketball Association; there was the travel/sports/entertainment writer for the Queens Chronicle; and there was a guy who had a lot to say about the New Jersey Devils.
We were there, the four of us, for a mid-season press conference organized by the National Basketball Players Association to coincide with the league’s All-Star festivities. Professional sports unions, dedicated as they are to the cause of helping millionaire athletes make more money, have never been popular, but the nearly empty ballroom felt especially grim relative to the weekend’s other attractions. The All-Star Celebrity Game—pitting the 5-foot-4-inch comedian Kevin Hart against, among others, Mo’ne Davis, the 13-year-old girl who starred in last year’s Little League World Series—would tip off at Madison Square Garden later that night. That, at least, had news potential.
The Return of Tyler Durden
In 1996, Chuck Palahniuk spun a seven-page short story into his first full-length novel. Three years later, the director David Fincher immortalized Fight Club’s manic protagonists on film with the help of Edward Norton, Brad Pitt, and Helena Bonham Carter. Surpassing cult status with its anti-consumerism message, the story captured the frustrations of the worker bees getting through the day's soulless pursuits. And it struck a chord: Real fight clubs sprung up around the world. “Tyler Durden Lives” became familiar graffiti. A new, widely quoted lexicon was born. Today, everyone knows the first rule of fight club.
At turns deeply poignant and very funny, Palahniuk’s freakish fables capture a twisted zeitgeist and add an oddly inspirational and subversive voice to the contemporary canon. For those shackled to tired routines and coping mechanisms, his Fight Club characters offer the DIY rules for rebirth. This month, the story gets its own resurrection in the form of a 10-issue comic-book series titled Fight Club 2, out May 27. Penned by Palahniuk and illustrated by Cameron Stewart (Catwoman, The Other Side) the first installment picks up the narrative 10 years later, on the ninth wedding anniversary of the narrator and his partner Marla. In the post-9/11 present, a hyperactive, Internet-obsessed, war- and recession-weary America apparently needs Tyler again.
What's Your Favorite Slang Word?
From "swag" to "on fleek," tweens explain the changing English language.
The Ghost Town of Los Angeles
How a small neighborhood next to LAX airport slowly disappeared