The Hive

Can thousands of Wikipedians be wrong? How an attempt to build an online encyclopedia touched off history’s biggest experiment in collaborative knowledge

Several months ago, I discovered that I was being “considered for deletion.” Or rather, the entry on me in the Internet behemoth that is Wikipedia was.

For those of you who are (as uncharitableWikipedians sometimes say) “clueless newbies,” Wikipedia is an online encyclopedia. But it is like no encyclopedia Diderot could have imagined. Instead of relying on experts to write articles according to their expertise, Wikipedia lets anyone write about anything. You, I, and any wired-up fool can add entries, change entries, even propose that entries be deleted. For reasons I’d rather not share outside of therapy, I created a one-line biographical entry on “Marshall Poe.” It didn’t take long for my tiny article to come to the attention of Wikipedia’s self-appointed guardians. Within a week, a very active—and by most accounts responsible—Scottish Wikipedian named “Alai” decided that … well, that I wasn’t worth knowing about. Why? “No real evidence of notability,” Alai cruelly but accurately wrote, “beyond the proverbial average college professor.”


"A Closer Look at the Neutral Point of View" (September 2006)
Wikipedia and the quest for neutrality on controversial entries like "Abortion" and "George W. Bush." By Marshall Poe

From Atlantic Unbound:

Interviews: "Common Knowledge" (August 1, 2006)
Marshall Poe on the marvels and pitfalls of Wikipedia, the fastest-growing encyclopedia in human history.

Wikipedia has the potential to be the greatest effort in collaborative knowledge gathering the world has ever known, and it may well be the greatest effort in voluntary collaboration of any kind. The English-language version alone has more than a million entries. It is consistently ranked among the most visited Web sites in the world. A quarter century ago it was inconceivable that a legion of unpaid, unorganized amateurs scattered about the globe could create anything of value, let alone what may one day be the most comprehensive repository of knowledge in human history. Back then we knew that people do not work for free; or if they do work for free, they do a poor job; and if they work for free in large numbers, the result is a muddle. Jimmy Wales and Larry Sanger knew all this when they began an online encyclopedia in 1999. Now, just seven years later, everyone knows different.

The Moderator

Jimmy Wales does not fit the profile of an Internet revolutionary. He was born in 1966 and raised in modest circumstances in Huntsville, Alabama. Wales majored in finance at Auburn, and after completing his degree enrolled in a graduate program at the University of Alabama. It was there that he developed a passion for the Internet. His entry point was typical for the nerdy set of his generation: fantasy games.

In 1974, Gary Gygax and Dave Arneson, two gamers who had obviously read The Lord of the Rings, invented the tabletop role-playing game Dungeons & Dragons. The game spread largely through networks of teenage boys, and by 1979, the year the classic Dungeon Master’s Guide was published, it seemed that every youth who couldn’t get a date was rolling the storied twenty-sided die in a shag-carpeted den. Meanwhile, a more electronically inclined crowd at the University of Illinois at Urbana-Champaign was experimenting with moving fantasy play from the basement to a computer network. The fruit of their labors was the unfortunately named MUD (Multi-User Dungeon). Allowing masses of players to create virtual fantasy worlds, MUDs garnered a large audience in the 1980s and 1990s under names like Zork, Myst, and Scepter of Goth. (MUDs came to be known as “Multi-Undergraduate Destroyers” for their tendency to divert college students from their studies.)

Wales began to play MUDs at Alabama in the late 1980s. It was in this context that he first encountered the power of networked computers to facilitate voluntary cooperation on a large scale. He did not, however, set up house in these fantasy worlds, nor did he show any evidence of wanting to begin a career in high tech. He completed a degree in finance at Auburn, received a master’s in finance at the University of Alabama, and then pursued a Ph.D. in finance at Indiana University. He was interested, it would seem, in finance. In 1994, he quit his doctoral program and moved to Chicago to take a job as an options trader. There he made (as he has repeatedly said) “enough.”

Wales is of a thoughtful cast of mind. He was a frequent contributor to the philosophical “discussion lists” (the first popular online discussion forums) that emerged in the late ’80s as e-mail spread through the humanities. His particular passion was objectivism, the philosophical system developed by Ayn Rand. In 1989, he initiated the Ayn Rand Philosophy Discussion List and served as moderator—the person who invites and edits e-mails from subscribers. Though discussion lists were not new among the technorati in the 1980s, they were unfamiliar territory for most academics. In the oak-paneled seminar room, everyone had always been careful to behave properly—the chairman sat at the head of the table, and everyone spoke in turn and stuck to the topic. E-mail lists were something altogether different. Unrestrained by convention and cloaked by anonymity, participants could behave very badly without fear of real consequences. The term for such poor comportment—flaming—became one of the first bits of net jargon to enter common usage.

Wales had a careful moderation style:

First, I will frown—very much—on any flaming of any kind whatsoever … Second, I impose no restrictions on membership based on my own idea of what objectivism really is … Third, I hope that the list will be more “academic” than some of the others, and tend toward discussions of technical details of epistemology … Fourth, I have chosen a “middle-ground” method of moderation, a sort of behind-the-scenes prodding.

Wales was an advocate of what is generically termed “openness” online. An “open” online community is one with few restrictions on membership or posting—everyone is welcome, and anyone can say anything as long as it’s generally on point and doesn’t include gratuitous ad hominem attacks. Openness fit not only Wales’s idea of objectivism, with its emphasis on reason and rejection of force, but also his mild personality. He doesn’t like to fight. He would rather suffer fools in silence, waiting for them to talk themselves out, than confront them. This patience would serve Wales well in the years to come.

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Marshall Poe is the founder of MemoryArchive, a universal encyclopedia of memories.

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