Interviews March 2006

Logging On For Love

The author of this month's cover story talks about love and the new research that's being produced by Internet matchmaking services

We've long known that sex sells. Few, however, could have predicted that a computerized matchmaking program driven by a 439-question personality quiz would be a red hot ticket.

In her March cover story for The Atlantic, Lori Gottlieb recounts how Dr. Neil Clark Warren—a grandfather with a PhD in psychology whose intellectual influences range from Carl Jung to Mr. Rogers—took an academic research project on marital longevity and parlayed it into a 9 million-member dating site called eHarmony. With its patented Compatibility Matching System TM and its strict rules on who may meet whom, when and where, eHarmony was an attempt to impose structure and scientific rigor onto the unruly world of online dating. (Full disclosure: I co-founded and currently run a personals site of the unstructured school, called Mate1.com.)

As millions flocked to eHarmony to find soul mates, and thousands reported walking down the aisle with a Compatible Match, Dr. Warren's competitors decided to get into the scientific matching game. Sites like PerfectMatch and industry heavyweight Match.com lured relationship experts from the ivory tower to help devise their own compatibility systems. For their part, these experts insist that their leap to the private sector wasn't just financially motivated: the prospect of a virtual laboratory to which millions of eager volunteers would flock, allowing themselves to be subjected to probing questions and behavioral testing (with experimental results emerging in the form of who ends up dating whom) was an academic dream-come-true.

If Dr. Warren turns the process of finding a mate into something akin to a course of treatment, Chemistry.com (an offshoot of Match.com) tries to make it feel more like fun. Chemistry.com's Chief Scientific Advisor Dr. Helen Fisher has devised a compatibility program reminiscent of an elaborate game of "rock, paper, scissors." Her quirky, 146-item questionnaire is designed to slot each member into one of four human personality categories—The Director, The Builder, The Explorer or The Negotiator—and to rule out mismatches by type. (To those who consider the four-way personality split a tad crude, Dr. Fisher points out that it's a tradition hailing back to the great Roman physician Galen, espoused by the likes of Aristotle and Carl Jung.) Her quiz includes such surprising questions as "Do you sometimes make faces at yourself in the mirror"—a notion Fisher imported from her background in anthropology. "People with a sense of humor make faces at themselves in the mirror," Fisher tells Gottlieb. "I got that from an academic article. I'm not sure if it's true, but they're fun questions."

While they differ in style and focus, all of these programs are based on a common precept: that by asking just the right combination of questions and applying a theory of what makes and breaks relationships over the long term, a piece of software can predict a successful romance. The scientists Gottlieb interviews seem confident that, given enough time and data, they will come up with highly effective matchmaking machines.

But there's one thing none of them seem able to account for: the magnetism that, on some enchanted evening, draws two types together in the first place. In the words of Dr. Pepper Schwartz, the in-house sociologist at Perfectmatch.com (also developer of the patented DUET® Total Compatibility System, and author of Finding your Perfect Match), "If I could concoct a test for chemistry, I'd make a zillion dollars."

Lori Gottlieb is a former Hollywood studio executive, a one-time medical student and currently a freelance writer who has published two books, Stick Figure and Inside the Cult of Kibu. Her previous piece for The Atlantic was about her search for a sperm donor. She lives in Los Angeles with her newborn baby.

We spoke by phone on December 30.

Elizabeth Wasserman


In an era in which women are increasingly able to get by perfectly well without a man to depend on, what do you think accounts for the ever-growing willingness among women to spend time, energy and money on finding the perfect match?

Well, I don't think that people are looking for the perfect match. People who do online dating are looking for a match, the right match, not the perfect match. I don't think the standards are higher just because you're looking online. The theme is that we're all looking for someone who we connect with. And if we haven't found them in the real world, we'll look online.

So you don't think the online phenomenon makes people pickier or more fastidious about the qualities they're looking for in people?

No, I don't think so. I do think that there's a temptation, because you can choose from a number of criteria, to say, "I want someone of this height, this educational background, and whose essay reads like such-and-such." And it's true that in the screening process you may rule out somebody a little bit more quickly than if you met them at a party, where maybe there might be some sort of chemistry to keep you talking to that person.

You're writing about a system that offers a seemingly infinite supply of new dating candidates, and a tool that's supposed to help you find your best bet among them. Is that a system that promotes monogamous relationships or perpetual restlessness?

I think that the people who are looking to be matched by a more scientific method are looking for monogamy. What they really want is that partner who's best suited to them. If you go on any of the popular dating sites where it's a free-for-all and you're left to wade through millions of profiles by yourself, you may be drawn to someone who is completely wrong for you. So you might bounce from person-to-person-to-person more quickly than you might if you're matched with the right person. Now I don't know whether the science is working yet. At least in my experience, as I was researching this piece, I personally did not find that the matches I was getting were any better than the matches that I would get on a site that didn't do any scientific matching. In fact, they seemed to be far less suited to me. But I think anyone who seeks a scientific method is saying, "I'm really serious about this and I'm looking for a monogamous relationship and I'm looking for my soul mate."

Presented by

Elizabeth Wasserman is a writer based in New York. She co-founded and runs the personals site Mate1.com.

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