CHATTANOOGA, Tenn.—Angela Allen has two painful slipped disks in her neck, but her regular spine doctor does not accept the new insurance she bought through the federal health marketplace.
“It’s been a nightmare,” said Allen, a 42-year-old office manager.
The closest specialist she found who would see her and take her insurance works 34 miles away in another county. Allen belatedly learned that her physical therapist also is out of network and she owes $900.
Yet these restrictions carry an enviable price tag. At $187 a month, Allen’s policy is cheaper than almost any other midlevel, or silver, plan in the nation. Just a few miles across the Georgia border in Catoosa County, a similar plan would cost someone Allen’s age $348—86 percent more. “These new rates are really, really good,” said Russ Blakely, a Chattanooga insurance broker.
Chattanooga’s success in achieving bargain-priced policies offers valuable lessons for other parts of the country as they seek to satisfy consumers with insurance networks that limit their choices of doctors and hospitals. Nationwide, about 70 percent of the lowest-priced plans included narrow networks, according to McKinsey and Company.
But few places have put them into place as successfully as here in Eastern Tennessee, where BlueCross BlueShield of Tennessee, the area’s dominant insurer, cut a low price deal with one of the three big hospital systems to be the sole provider in their cheapest network. If all areas of the country had such low premiums, the federal government’s tab for subsidizing part of the cost of policies—totaling an estimated $29 billion for the fiscal year beginning October 1—would be dramatically lower.
Low premiums here are striking because residents of Hamilton County, where Chattanooga is located, are more likely to be obese, smoke and suffer from hypertension than average, according to the Institute for Health Metrics and Evaluation, a Seattle-based research center. Yet premiums here are comparable to some of the nation’s healthiest regions: Minneapolis, Salt Lake City, and Honolulu, where less demand for medical services allows for the nation’s least costly policies.
Though Chattanooga’s lowest-cost silver plan is built around the well-regarded Erlanger Health System, some new buyers are upset that the number of doctors is limited and their personal physicians are not included—even though that is a primary reason the premium is so low. Others view their new policies as adequately priced but nothing special. Still others who had been covered through a state program, where they only paid a third of the premiums, consider their new rates high in comparison.
Brian Taylor, a 36-year-old private investigator who had been uninsured, said he bought a $132 a month bronze plan with a $4,000 deductible because it was less expensive than being added to his wife’s employer-provided policy. “It’s probably a decent price, I guess, for what it covers,” said Taylor, who noted that he supported the insurance changes in the health law.
Limiting Coverage to One Hospital
Erlanger is a public health system with the region’s only academic teaching hospital. Erlanger also has the only high-level trauma center and neonatal intensive care unit in the area, so it can handle nearly all patient needs, said Henry Smith, the BlueCross executive who negotiated the contract.
“For the most part, they’ve got everything,” said Henry Smith, BlueCross’s chief marketing officer. “We have backfill providers to make sure we have no services uncovered.”
Some employers who have examined the variety of offerings in Chattanooga’s market said they are impressed. “In all honesty, the insurance is good and the premiums are outstanding,” said Philip Bryan, who owns a Georgia textile manufacturing company that employs many Tennesseans.
Bryan said before this year, few of his employees had enrolled in the insurance he offered because of the expense: about $1,700 a person or $3,400 a family a month. “That’s basically unaffordable insurance,” he said. “We went out and looked at what it would be on the Affordable Care Act [exchange] and how much it would be, and it was truly amazing. Anything we saw was low. I told my people there’s no reason for anybody here not to be insured.”