Putting the 'Home' in Nursing Home

Redesigning senior living spaces to feel less institutional
Leah Riley/flickr

Mealtime. Naptime. Bath time. Bedtime. Everything is on a schedule for residents in a traditional nursing home, leaving little flexibility for personal decision making.

But LaVrene Norton is working to change that. 

Norton is founder and president of Action Pact, a national consulting firm. It specializes in helping retirement communities and nursing homes train staff and design their facilities to feel and be more like living at home.  Since beginning work on the “household model” in 1984, Norton has helped design hundreds of these communities.

The idea is that residents’ rooms are clustered around a common area, with a kitchen and living room. The size varies from four people in a private home to a bigger building with up to 20 people in "household" groups. Nursing assistants and caretakers help with the more traditional side of things, such as helping residents take their medicine and bathing. Norton says the household model is "the new nursing home" that helps focus on "person-centered care" and helps meet the wave of demand for more quality services from aging consumers.  Five percent of people over age 65 in nursing home-type facilities – more than 1.3 million.

Norton recently spoke with Kaiser Health News' Marissa Evans. Her comments have been edited for space and clarity.


How does your design compare to a modern day senior home?

There is no comparison. A traditional nursing home is institutional. When you move in, you in a way lose your identity. You definitely lose your uniqueness. It’s not like the staff is at fault, it’s the way the system is set-up. It’s very different when you’re in an institutionalized nursing home which most nursing homes are. The thing you’ll hear people talk about is person-centered care and that [means] teaching staff to seek the residents’ suggestions on things more, do more at the residents’ timetable and attend to the residents’ needs and wishes more. But the truth is this system fights against all of those things.

What are the challenges you’ve seen with people wanting to build a household model?

There’s the need to get everybody involved without getting scared. If you say we’re going to do universal workers and all of the housekeepers are going to become CNAs [certified nursing assistants] and everybody in the kitchen is going to become CNAs and CNAs are going to do the cooking, it just freaks everybody out. We promote something that’s called a “versatile worker” instead of a “universal worker.” So we don’t expect everybody to become a CNA. We expect everybody to cross-train in something. From the CEO down, everybody cross-trains in something and that makes them more versatile.

Is this scaleable on the national level?

It is scaleable on a national level and I think it is going to be the new nursing home. My generation of people, and I’m 69 years old, who were born and raised and toughened up in the 60s are not going to tolerate bad service, shared rooms, a bath time that’s scheduled by somebody else. So the market is changing and we have to respond to that market. The neighborhood model is where you have a small group of staff, a very homey kitchen area, living room and dining room for each small group. I bet there are thousands out there already. So either neighborhoods or households so some of that or one of that, is going to be in that new building once it’s built and all buildings will be rebuilt or renovated overtime. 

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Marissa Evans is a reporter for Kaiser Health News.

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