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The Service Was Meh
ByThe Zagats zero in on the restaurant businesses weakest link:
Over the years that we've spent surveying hundreds of thousands of
diners, one fact becomes clear: Service is *the* weak link in the
restaurant industry. How do we know? Roughly 70% of all complaints we
receive relate to service. Collectively, complaints about food prices,
noise, crowding, smoking, and even parking make up only 30%.
