What People Don't Get About My Job: The Retail Clerk

By The Editors

"The customer is always right? Absurd."

The customer is always right? This is the most absurd statement that I've ever heard, yet I have to adhere to it day in and day out. I am not your personal shopper. I am not here to write down the numbers of everything you need and size you (or your child) for over $300 worth of clothing for you to then buy it online at a discount. I do not make commission when selling you boots, so please don't complain that I'm trying to get you to buy a more expensive pair. It's not my fault that the vendor hasn't shipped your order, and calling back multiple times per day to complain is not going to make it ship any faster. I am not here to babysit your kid when you drop her off in the store so you can go to your salon appointment.

What I am here for is to answer questions. To share my expertise. To prove to you that you're shopping at a store who hires knowledgeable, reliable staff who work hard to find you the things you need. So next time you're at a retail store, don't tell the person helping you that the customer is always right. Smile, explain the situation, and be sincere. It will get you much friendlier, helpful service from people who really do want to go the extra mile to help you find what you're looking for.

Lastly, remember the golden rule of shopping at a retail store: always put things back where you found them.

This article available online at:

http://www.theatlantic.com/business/archive/2011/08/what-people-dont-get-about-my-job-the-retail-clerk/242989/