Prediction: Gates wrote, "Electronic mail and shared screens will eliminate the need for many meetings. ... when face-to-face meetings do take place, they will be more efficient because participants will have already exchanged background information by e-mail. ... information overload is not unique to the (information) highway, and it needn't be a problem."
Verdict: Miss. Gates's view of e-mail now seems naively Utopian, failing to account for unintended consequences. If anything, e-mail has made workplace meetings more frequent and less efficient. "Didn't you get that e-mail?" is probably the single most common question posed at meetings, a query that often leads to ... another meeting. By some estimates, nearly 40 percent of workers spend at least two hours of the work day sifting through e-mail, leading some companies to adopt policies aimed at reducing e-mail glut. One frequent solution: more face-to-face meetings.
The Wallet PC
Prediction: "You'll be able to carry the wallet PC in your pocket or purse. It will display messages and schedules and also let you read or send electronic mail and faxes, monitor weather and stock reports, play both simple and sophisticated games, browse information if you're bored, or choose from among thousands of easy-to-call up photos of your kids."
Verdict: Hit. Gates's wallet PC is more or less today's mobile smartphone with voice capability added.
Prediction: "The wireless networks of the future will be faster, but unless there is a major breakthrough, wired networks will have a far greater bandwidth. Mobile devices will be able to send and receive messages, but it will be expensive and unusual to use them to receive an individual video stream."
Verdict: Miss. Today, receiving a wireless video stream is neither expensive nor unusual; in fact, it's so commonplace that most people don't give it a second thought. Gates failed to anticipate that wireless would become cheaper and faster, but his chief mistake was a common but flawed assumption among techno-futurists: that new technology is adopted chiefly on the basis of technological superiority rather than social factors. Even though most wired networks still have greater bandwidth than wireless nets, that's trumped by the tremendous social utility of wireless, allowing information to be accessed anytime, anyplace.
Prediction: "The (information) highway will not only make it easier to keep up with distant friends, it will also enable us to find new companions. Friendships formed across the network will lead naturally to getting together in person."
Verdict: Hit and Miss. One of the killer apps of the information highway has turned out to be social networking. Facebook has more than 400 million registered users worldwide and countless other social networks are creating new connections among people. But friendships formed online don't regularly lead to face-to-face meetings. Far more common is the user with 250 Facebook friends, most of whom he rarely, if ever, sees in person.
Prediction: "Because the information highway will carry video, you'll often be able to see exactly what you've ordered. ... you won't have to wonder whether the flowers you ordered for your mother by telephone were really as stunning as you'd hoped. You'll be able to watch the florist arrange the bouquet, change your mind if you want, and replace wilting roses with fresh anemones."
Verdict: Miss. Gates was right that the information highway would carry video, but he completely misread the social and economic factors that would shape its use in online commerce. How on earth would a harried florist find the time to hold a videoconference with every customer who orders flowers for Mother's Day? What company would absorb the colossal expense of having orders changed at the last second according to customers' shifting whims? Gates's vision of online shopping has turned out to be a lot like past predictions about personal jet packs and moving sidewalks: a future that's technologically possible but socially and economically impractical.
Prediction: "Small video devices using cameras attached to personal computers or television sets will allow us to meet readily across the information highway with much higher quality pictures and sound for lower prices."
Verdict: Hit. What came to be called webcams are standard issue on PCs, or can be purchased from Bill Gates's favorite company for under $30.
The Internet and the Web
Prediction: Gates's 286-page book mentions the World Wide Web on only four of its pages, and portrays the Internet as a subset of a much a larger "Information Superhighway." The Internet, wrote Gates, is one of "the important precursors of the information highway," along with PCs, CD-ROMs, phone networks, and cable systems, but "none represents the actual information highway. ... today's Internet is not the information highway I imagine, although you can think of it as the beginning of the highway."
Verdict: Miss. Gates's notion that the Internet would play a supporting role in the information highway of the future, rather than being the highway itself, was out-of-date the day The Road Ahead was published. Even Gates realized it. Shortly before his book hit the stores, Gates reorganized Microsoft to focus more on the Internet, and he made major revisions to a second edition of The Road Ahead, adding material that highlighted the significance of the Internet. In many ways, Gates's cloudy crystal ball regarding the Internet amounted to wishful thinking.
Gates built Microsoft into a global powerhouse by selling proprietary software that users loaded onto their PCs. He wasn't likely to warm to the idea that the same functions could be delivered cheaper and faster through a decentralized network that he couldn't control. Of all of the predictions Gates missed in The Road Ahead, this one might be the costliest. Microsoft is still playing catch-up as a result of failing to anticipate the dominance of the Internet.
Predication: "A decade from now, you may shake your head that there was ever a time when any stranger or wrong number could interrupt you at home with a phone call. ... by explicitly indicating allowable interruptions, you will be able to establish your home -- or anywhere you choose -- as your sanctuary."
Verdict: Little Hit, Big Miss. It's true that technology lets you explicitly indicate allowable interruptions -- you can use caller ID to dodge unwanted calls or sign up at the National Do Not Call Registry to nix telemarketers. But the notion that technology would pave the way to greater privacy has turned out to be anything but true. Privacy has become one of the great casualties of the computer age, a reality most people have come to accept as the cost of traveling on the information superhighway.
Don't bother looking for privacy on The Road Ahead -- it's already in the rear view.
It's fun to see what (even) Bill Gates could get wrong about today in predictions 15 years ago, but how would you do? Take a shot in the comments section below with what you think things will look like in 2025 ...
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