Strange days when you develop warm, fuzzy feelings for Pepco, the only utility willing to actually take our money.
This article available online at:
http://www.theatlantic.com/business/archive/2008/12/annals-of-computer-error/4525/
This article available online at:
http://www.theatlantic.com/business/archive/2008/12/annals-of-computer-error/4525/