The Amazon Paradox: Coming to Terms With Publishing's Colossus

Despite consumer uncertainty about buying online, and publisher uncertainty in partnering with Amazon, e-books sales are dominating the market

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An anomaly of the extraordinary spread of e-books in recent years is the number of people who say they feel guilty about shopping less in brick and mortar stores. While this feeling has been growing since the advent of online book buying, it has greatly accelerated with the recent surge in e-book usage. The clout of Amazon and the popularity of its Kindle device in particular have resulted in a dramatic shift in overall buying habits, yet many consumers actually seem apologetic about taking advantage of this new convenience.

There is a distinct difference between the browsing habits long associated with book buying in stores -- talking to knowledgeable staff, the chance encounter with a surprise book, the ability to thumb through the pages before purchase -- and the essentially mechanical process of ordering a book online. But there are so many advantages to shopping digitally that it is hardly surprising that consumers are attracted to it. An e-book is never out of stock; you can carry as many books as you want on the snazzy devices, and prices usually are substantially below the print version. Still, there is definitely something unsettling about switching to e-readers or tablets that gives many consumers the sense that they are abandoning venerable reading habits and their neighborhood bookseller (including Barnes & Noble) in favor of the digital upgrade. Listening to music on the iPod instead of CDs, for example, does not seem to generate the same sentiment of tristesse that giving up books in favor of files has done.

William Petrocelli, a prominent San Francisco bookseller, wrote a stirring defense of books for the Huffington Post, dismissing what he considers nonsense obituaries for print: 

Take John Biggs, who writes a blog called He seems absolutely certain that by the year 2025 books will be 'at best an artifact and at worst a nuisance.'. . . Books printed on movable type have been around for 573 years ever since Gutenberg printed his famous bible. Arguably, the invention of printed books is the most important invention in history.

To the extent that Petrocelli's view is an attitude ingrained among readers, ambivalence about the surge of digital sales and the indisputable dominance of Amazon in the marketplace is understandable.

A leading distributor of smaller publishers, the Independent Publishers Group, had its inventory of more than 4,000 e-books removed from Amazon in mid-February because it was unable to reach agreement on terms. One major publisher told Shelf Awareness, a widely read book industry blog, that dealing with Amazon is "the single biggest challenge we in the industry have. Making the transition to digital is not as big as challenge as selling to Amazon." And while most bookbuyers have little or no idea about the complexities of reaching an accord with Amazon, there is nonetheless a sense that dealing with the company is a formidable undertaking -- consumers admire Amazon for its efficiency and innovation, and yet somehow they feel uneasy about its power.

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Peter Osnos is a contributing writer for The Atlantic. He is the founder and editor at large of PublicAffairs books and a media fellow at the Century Foundation.

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