What People Don't Get About My Job: The Retail Clerk

More

"The customer is always right? Absurd."

The customer is always right? This is the most absurd statement that I've ever heard, yet I have to adhere to it day in and day out. I am not your personal shopper. I am not here to write down the numbers of everything you need and size you (or your child) for over $300 worth of clothing for you to then buy it online at a discount. I do not make commission when selling you boots, so please don't complain that I'm trying to get you to buy a more expensive pair. It's not my fault that the vendor hasn't shipped your order, and calling back multiple times per day to complain is not going to make it ship any faster. I am not here to babysit your kid when you drop her off in the store so you can go to your salon appointment.

What I am here for is to answer questions. To share my expertise. To prove to you that you're shopping at a store who hires knowledgeable, reliable staff who work hard to find you the things you need. So next time you're at a retail store, don't tell the person helping you that the customer is always right. Smile, explain the situation, and be sincere. It will get you much friendlier, helpful service from people who really do want to go the extra mile to help you find what you're looking for.

Lastly, remember the golden rule of shopping at a retail store: always put things back where you found them.
Jump to comments
Presented by
Get Today's Top Stories in Your Inbox (preview)

Adventures in Legal Weed

Colorado is now well into its first year as the first state to legalize recreational marijuana. How's it going? James Hamblin visits Aspen.


Elsewhere on the web

Join the Discussion

After you comment, click Post. If you’re not already logged in you will be asked to log in or register. blog comments powered by Disqus

Video

Adventures in Legal Weed

Colorado is now well into its first year as the first state to legalize recreational marijuana. How's it going? James Hamblin visits Aspen.

Video

What Makes a Story Great?

The storytellers behind House of CardsandThis American Life reflect on the creative process.

Video

Tracing Sriracha's Origin to Thailand

Ever wonder how the wildly popular hot sauce got its name? It all started in Si Racha.

Video

Where Confiscated Wildlife Ends Up

A government facility outside of Denver houses more than a million products of the illegal wildlife trade, from tigers and bears to bald eagles.

Video

Is Wine Healthy?

James Hamblin prepares to impress his date with knowledge about the health benefits of wine.

Video

The World's Largest Balloon Festival

Nine days, more than 700 balloons, and a whole lot of hot air

Writers

Up
Down

More in Business

Just In