How IKEA Designs Stores to Trick People Into Buying More

More

The Swedish chain is about salesmanship as much as affordable style, thanks to its confusing, maze-like, consumption-inducing layout

RTXTH67_wide.jpg
While Joseph Gordon-Levitt and Zooey Deschanel make shopping at IKEA look like bundles of fun, for The Wall Street Journal's Christopher Shae, a trip to the Swedish furniture store is stressful. "I wind up passing the same mock studio apartment half a dozen times, blood pressure rising with each new sighting," he explains. Well, Shae has discovered that IKEA is actually trying to piss him off, designing its stores with confusing layouts so customers get lost and buy more:

This confusion is carefully planned and orchestrated by Ikea, explained Alan Penn, a professor of architectural computing at University College London, in a recent lecture, in which he makes use of some very cool maps and digitized models of customer flow. One result of Ikea's rat-maze design: 60% of the things people buy there were not on their original shopping list.

The company also pulls off a rather difficult balancing act: "There are a lot of people who go there and don't enjoy it, but still seem to keep going back," Penn says.

Here's the full video of Penn's lecture:



Read the full story at The Wall Street Journal's Ideas Market blog.

Image: Toby Melville/Reuters

Jump to comments

Rebecca Greenfield is a staff writer for The Atlantic Wire.

Get Today's Top Stories in Your Inbox (preview)


Elsewhere on the web

Join the Discussion

After you comment, click Post. If you’re not already logged in you will be asked to log in or register. blog comments powered by Disqus

Video

Miami: The Next Big Start-Up City?

How the city became a center for innovation

Video

Video

A Brief History of Romantic Comedies

From The Atlantic's Chris Orr

Video

Life in 'the New Arctic'

A moving portrait of a fading landscape

Video

Video

The Rise of New York City

A fascinating look at Manhattan in the 1940s

Video

What Is Methane Hydrate?

"Flaming ice" is a vast natural energy source

Video

NASA's Time-Lapse of the Sun

Now with epic dubstep music

Video

Shaken Not Tuned: Cocktail Experiments

Can a tuning fork improve a cocktail?

Video

Video

Is He Cheating? A 1950s Guide

'That little blonde secretary from the office?’

Video

New Yorkers: Vintage Vacuum-Tube Amps

Risking electric shock to restore old amplifiers

Video

The DIY Piano-Bicycle

Everybody needs a hobby

Video

What Does It Take to Make Real Craft Gin?

Tour the Green Hat Gin distillery

Video

Letter From the Editor

The June 2013 issue

Video

What Straights Can Learn From Same-Sex Couples

New insight from decades of research

Video

The End of the Mall Rat

A tribute to that pillar of teen culture

Writers

Up
Down

More in Business

In Focus

Picking up the Pieces After the Tornado in Moore, Oklahoma

Just In