1) The power of twitter
2) What bloggers are thinking every time you write outraged letters to us announcing that you are NEVER READING US AGAIN!!! UNFOLLOW! UNFOLLOW!
3) And the stunning, titanic indifference of major appliance manufacturers to their customers, their willingness to let let customers sit for weeks without minor conveniences like a working refrigerator or washing machine . . . right up to the point where they realize that the person they're annoying can tell tens of thousands of other potential customers just how little they care about the suffering of those foolish enough to buy their product.