Technical Help/FAQ



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How do I unsubscribe myself from your e-mail newsletters, or change the e-mail address at which they arrive?

I am having trouble printing your pages. What can I do to ensure acceptable printouts?

I experienced a technical problem while attempting to view one of the ProQuest premium archive pages. Whom should I contact?

Which Web browser is recommended for viewing the site?

The site is wider than my screen, forcing me to scroll horizontally. How can I see it all at once?

I am having a hard time reading the small text on your site. Can I increase the size of the text?

Does my print subscription entitle me to free access to the ProQuest premium archive?

I am using Netscape 1.1, and your site does not display properly! What is wrong with you people?!

I have a technical question about your site that is not covered here. Where should I write?

How do I unsubscribe myself from your e-mail newsletters, or change the e-mail address at which they arrive?

 To unsubscribe from one of our newsletters, click this link and follow the instructions. You may also follow the instructions at the bottom of each newsletter.

For an e-mail address change, simply unsubscribe the old address and then subscribe the new one.

I am having trouble printing your pages. What can I do to ensure acceptable printouts?

 Pages posted online since January 2001 include a "PRINTER FORMAT" button, which formats the page for optimal printing. We also recommend using Microsoft Internet Explorer for best results.

For printing earlier pages on our site (pre-2001), we can make the following recommendations:

1. Use Internet Explorer 7, Firefox 2 or 3, or Safari 2 or 3.

2. Set your browser's print options to "Shrink to fit page." Our pages are formatted for screen width; sometimes older browsers mistakenly print the last few characters of each line on a new page. Allowing your browser to fit the page to your printer's page width will eliminate this problem.

3. Remember that, for ease of reading onscreen, some longer articles are continued on multiple pages. On articles not equipped with the "PRINTER FORMAT" button, it will be necessary to print each of the article's segments in succession in order to print a complete copy.

I experienced a technical problem while attempting to view one of the ProQuest premium archive pages. Whom should I contact?

 The premium archive was created and is maintained for us by a third party, ProQuest Archiver. Your first step should be to visit their extensive Frequently Asked Questions Page. If your question is not answered there, please visit the MyPQA site to log in and send them your query. As The Atlantic's staff is not involved in the archive's technical function or billing, we are unable to assist with technical problems or refunds.

Which Web browser is recommended for viewing the site?

 We suggest using the most advanced browser supported by your computer and operating system. Recent browsers such as Internet Explorer 7, Firefox 2 or 3, or Safari 2 or 3 should have no problems viewing TheAtlantic.com. If you are using version 4 or below of either Netscape or Internet Explorer, we strongly recommend upgrading—Netscape 4.x is particularly problematic, and should be avoided. Both Microsoft Internet Explorer and Mozilla Firefox are available to download or upgrade free of charge.

TheAtlantic.com makes extensive use of style sheets for text formatting throughout the site; a browser with strong style sheet support such as Firefox, Safari, or Internet Explorer 7 will give best results.

The site also makes use of JavaScript and occasionally uses cookies to track user preferences in some sections, such as our blogs and online polls.

The site is wider than my screen, forcing me to scroll horizontally. How can I see it all at once?

 Most computers are capable of multiple screen resolutions. Higher resolutions fit more information onto the same monitor, the trade-off being that each pixel is just a bit smaller. We recommend setting your display to a resolution of 800 x 600 or higher. This is accomplished via your system's control panel, rather than within the browser.

I am having a hard time reading the small text on your site. Can I increase the size of the text?

 Newer browsers such as Internet Explorer 7, Firefox and Safari have a shortcut in the menubar ("View -> Zoom" or "View -> Make Text Bigger") which will proportionally increase the size of text on any page, even one designed with fixed-size type.

Does my print subscription entitle me to free access to the ProQuest premium archive?

 Unfortunately, because the ProQuest premium archive was created and is maintained for us by a third party, there is a charge every time it is accessed. We may offer reduced-cost access in the future, however, as part of a larger package of subscriber benefits.

Do note that we maintain an extensive collection of back issues and other archival material on our own site which is freely available.

I am using Netscape 1.1, and your site does not display properly! What is wrong with you people?!

 We cannot guarantee the proper appearance of our site on some platforms, including obsolete browsers and those with formatting options disabled. In particular, if you choose to turn off style sheet compatibility, JavaScript, page-specified fonts, or page-specified font sizes, you will of course notice visual anomalies.

Text-only browsers and those optimized for reading aloud to the visually impaired should not have substantial problems, as the site uses primarily text links for navigation.

I have a technical question about your site that is not covered here. Where should I write?

 For technical issues with our site not covered in this document, please visit our feedback page. Be sure to choose "Broken Link/Technical Problem" as the subject of your message in the form's drop-down menu.